Winston Nana Kofi Baah Appo
Accra
Summary
Dynamic professional with a proven track record at Guinness Ghana, excelling in team leadership and customer service. Skilled in operations management and staff training, I have successfully implemented strategies that enhanced sales performance and improved onboarding efficiency. Adept at fostering cross-functional teamwork to drive organizational success.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Laboursite Company Limited
Accra, Ghana
03.2021 - Current
- Supported team in daily operations and task management
- Assisted in implementing process improvements for efficiency
- Learned and utilized company tools to enhance productivity
- Coordinated with team members to ensure seamless workflow
- Developed understanding of safety protocols and compliance measures
- Maintained accurate records and documentation for operational processes
Network Technician
Markyei Company Limited
Accra
01.2014 - 09.2020
- Configured and maintained network hardware, ensuring optimal performance and reliability.
- Troubleshot connectivity issues, resolving problems efficiently to minimize downtime.
- Developed documentation for network configurations and procedures, improving knowledge sharing among staff.
- Evaluated emerging technologies, recommending solutions to enhance organizational connectivity and performance.
Sales Supervisor
Guinness Ghana
Accra, Ghana
03.2010 - 01.2014
- Supervised sales team to achieve targets and enhance customer satisfaction.
- Developed training programs for new staff, improving onboarding efficiency.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented inventory management systems to optimize stock levels.
Education
Bachelor of Science - Information Technology
SIIMT University College (UCC)
Accra, Ghana06-2024
No Degree - Cisco Networking
Kumasi Technical University
Kumasi 01-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Operations management
- Cross-functional teamwork
- Project management
Accomplishments
- Documented and created a software for the use of helping students lodge complaints and get feedback within 2 hours which led to lecturers being able to assist students remotely.
- Resolved product issue through consumer testing.
Certification
- Certified Network Administrator, Cisco Networking - 2012-1018
Timeline
Manager
Laboursite Company Limited
03.2021 - Current
Network Technician
Markyei Company Limited
01.2014 - 09.2020
Sales Supervisor
Guinness Ghana
03.2010 - 01.2014
Bachelor of Science - Information Technology
SIIMT University College (UCC)
No Degree - Cisco Networking
Kumasi Technical University