Winnifred Mawunyo Mensah
Tema
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Personal Assistant
Westbridge Aluminium Company Limited
04.2024 - Current
- Maintained appropriate filing of personal and professional documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Manage approximately 30 incoming calls,emails and texts per day from clients
Customer Service Representative
ISON BPO
05.2017 - 02.2019
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed approximately 120 incoming calls per day from customers.
Financial Services Representative
Beige Capital Savings and Loans
05.2016 - 05.2017
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Office Assistant
Lower Manya Krobo Municipal Assembly
10.2011 - 08.2012
- Input data into spreadsheets and databases.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Created and maintained detailed records of all office activities.
Education
BBA - Business Administration And Management
University Of Professional Studies Accra
Accra, Ghana11.2014
No Degree - Diploma in Public Relations Management
Institute Of Professional Studies
Accra08.2011
High School Diploma -
Peki Secondary Technical School
Peki, Ghana05.2008
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Strong Communication Skills
- Administrative Support
- Commitment to quality and service
- Professional and mature
Timeline
Personal Assistant
Westbridge Aluminium Company Limited
04.2024 - Current
Customer Service Representative
ISON BPO
05.2017 - 02.2019
Financial Services Representative
Beige Capital Savings and Loans
05.2016 - 05.2017
Office Assistant
Lower Manya Krobo Municipal Assembly
10.2011 - 08.2012
BBA - Business Administration And Management
University Of Professional Studies Accra
No Degree - Diploma in Public Relations Management
Institute Of Professional Studies
High School Diploma -
Peki Secondary Technical School
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