Summary
Overview
Work History
Education
Skills
voluntary service
REFERENCE
Timeline
Generic

WINNIFRED ARTHUR

Accra

Summary

Detail-oriented and highly organized individual seeking to launch my career as a Customer Support Representative in your reputable company, developing my skills and knowledge in customer service, communication and problem-solving, with opportunities for personal growth and advancement.

Overview

7
7
years of professional experience

Work History

Customer Support Representative

Adonten Community Bank
01.2024 - Current
  • Responded to customer calls, emails, or chats regarding account information, transactions and banking services
  • Resolved customer issues promptly and professionally, escalating complex cases to senior colleagues or management when necessary
  • Educated customers on banking products and services such as account types, loan options, and credit cards
  • Assisted customers with transactions, such as account openings closures, transfers, and payments
  • Assisted customers resolve account-related problems, like incorrect transactions, statement discrepancies or accounts lockouts
  • Updated customer records and account information, ensuring accuracy and compliance with banking regulations
  • Verified customer identities to ensure security and compliance with bank regulations
  • Followed established policies and procedures to maintain confidentiality security and compliance
  • Identified and reported potential security threat or suspicious customer activities to management
  • Managed a high-volume call environments, meeting productivity and quality standards while maintaining composure under pressure
  • Clearly communicated complex banking information to customers using simple language and jargon

Bank Operations /Bank Teller

Adonten Community Bank, Plc
06.2021 - 12.2023


  • Assisted in the preparation of monthly statements, including assets and liabilities, income and expenditure statements, CRB reports, and other financial reconciliations
  • Oversaw the call-over process, ensuring accuracy and compliance
  • Led loan recovery efforts and maintained detailed call and visitation reports
  • Handled the booking of loans and fixed deposits
  • Processed various types of financial transactions, such as cashing checks, issuing money orders, and accepting loan payments, following bank policies and procedures
  • Adhered to regulatory requirements and bank policies related to customer identification, anti-money laundering (AML), and Know Your Customer (KYC) procedures
  • Prepared and submitted monthly and quarterly loan returns
  • Maintained an up-to-date assets register, tracking all assets and liabilities
  • Managed Susu inputting and conducted field monitoring and reconciliation

Accounts Officer (National Service)

Enyiresi Government Hospital
09.2019 - 09.2020
  • Processed payments for services rendered, ensuring accuracy and timely transactions
  • Recorded and maintained daily financial transactions
  • Reviewed bills and claims to verify accuracy and compliance
  • Updated and maintained the cashbook
  • Assisted in the preparation of invoices and financial statements
  • Supported the preparation of imprest and bank reconciliation statements (BRS)
  • Contributed to the preparation of financial statements

Sales Officer, Internship

Mutual Integrity Ltd
06.2018 - 08.2018
  • Collaborated with the sales team to develop promotional packages and special offers and assisted in preparing sales presentations and proposals
  • Conducted market research to identify industry trends, and customer needs
  • Identified potential clients through various channels, including cold calling, networking, referrals, and attending industry events
  • Prepared and delivered persuasive sales presentations to prospective clients, highlighting the benefits and features of the organization's products

Education

Business Commerce - Accounting

University of Cape Coast (UCC)
12.2024

Diploma in Accounting -

University of Professional Studies, Accra
06.2019

Senior High School Certificate - Business Studies

St. John's Grammar School
06.2017

Skills

  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Experienced with accounting software (Sage)
  • Solid understanding of fundamental accounting principles
  • Excellent analytical skills
  • Excellent problem-solving skills
  • Strong ability to empathize with clients
  • High attention to detail
  • Strong organizational abilities
  • Capable of working independently
  • Capable of working collaboratively within a team
  • Strong communication skills (written and verbal)

voluntary service

  Chief accountant for Christ Apostolic Church International (C.A.C. I) children ministry department.

  Accountant for Communal Development Club (NGO).

REFERENCE

Mrs. Bernice Yirenkyi  Brago

Manageress 

Adonten Rural Bank PLC, Anyinam

+233 24 281 2727


Mr. Philip Ansah Accountant

 Enyiresi Government Hospital 

+233 249 949 825 


Mrs. Ivy Eklement 

University of Professional Studies Department of Accounting, Lecturer

 ivyeklemet@gmail.com 

+233 246 561 734

Timeline

Customer Support Representative

Adonten Community Bank
01.2024 - Current

Bank Operations /Bank Teller

Adonten Community Bank, Plc
06.2021 - 12.2023

Accounts Officer (National Service)

Enyiresi Government Hospital
09.2019 - 09.2020

Sales Officer, Internship

Mutual Integrity Ltd
06.2018 - 08.2018

Diploma in Accounting -

University of Professional Studies, Accra

Senior High School Certificate - Business Studies

St. John's Grammar School

Business Commerce - Accounting

University of Cape Coast (UCC)

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