Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Winifred Araba Boison-Eshun

Accra
Winifred Araba Boison-Eshun

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
years of professional experience
1
Certification

Work History

Stellar Logistics

Administrative Assistant
06.2010 - 01.2014

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Dutch Hotel

Receptionist Administrator
08.2003 - 11.2008

Job overview

  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Trained team members on new hotel services and products to support promotional efforts.

Rimmens Company

Clerk/Typist
09.2000 - 08.2003

Job overview

  • Validated and processed more than Number Type files each day with Number% accuracy rate.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Produced high-quality communications for internal and external use.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Typed letters, memos and other correspondence for staff, using various software programs.

BOST

Technician
12.2019 - Current

Job overview

  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Liaised with internal departments to optimize productivity and efficiency.

Education

Snaps College of Accountancy
Accra New Town

Depolma from Accounting
06.2000

University Overview

  • Professional development completed in Subject

Skills

  • Health and Safety Regulations
  • Project Support
  • Lean Manufacturing
  • Customer Interaction
  • Team Training
  • Document Preparation
  • Equipment Safety

Certification

  • Area of expertise License - Timeframe
  • Area of certification Training - Timeframe
  • CAP - Certified Administrative Professional
  • [Area of certification], [Company Name] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]
  • Licensed [Job Title] - [Timeframe]

Timeline

Technician

BOST
12.2019 - Current

Administrative Assistant

Stellar Logistics
06.2010 - 01.2014

Receptionist Administrator

Dutch Hotel
08.2003 - 11.2008

Clerk/Typist

Rimmens Company
09.2000 - 08.2003

Snaps College of Accountancy

Depolma from Accounting

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Winifred Araba Boison-Eshun