WINIFRED YAA OSEI
International Human Resource Professional
Accra,AA
Summary
Human Resource Professional with over 21 years of expertise in sales, event management, administration, and driving business growth through strategic HR leadership and talent optimization. Achievements include reducing time-to-hire by 85.5% and improving quality-of-hire through innovative recruitment strategies. Developed employee engagement programs that increased retention by 87% and satisfaction scores from 77% to over 90%. Partnered with 10 to 15 executives to align HR initiatives with corporate revenue goals, contributing to an 83.1% annual growth rate.
Overview
16
16
years of professional experience
Work History
Relationship Officer
The Multimedia Group Limited
Accra
04.2015 - Current
- Executed promotional campaigns for 64+ client products across radio, TV, and online platforms, boosting brand visibility and audience engagement by 92% annually.
- Developed integrated marketing communication plans and media schedules, optimizing airtime usage for enhanced campaign effectiveness.
- Managed a portfolio exceeding 120 clients, achieving 95% retention through strategic relationship-building and tailored service delivery.
- Secured sponsorships for both on-air and off-air programs, driving an 83% increase in advertising revenue.
- Delivered responsive account management to enhance client experience, resulting in 100% growth in repeat business and improved client feedback scores.
Administrative Assistant
Action Chapel International
Accra
07.2014 - 09.2014
- Facilitated daily operations for Head of Events and Legal Department through efficient administrative support.
- Maintained filing systems and managed confidential correspondence with complete accuracy.
- Drafted newsletters and formal communications while organizing travel itineraries for church executives.
- Collaborated with the international youth pastor to plan monthly singles' conferences, achieving an average attendance of over 200.
- Co-led logistics and volunteer coordination for the 2014 International Youth Camp Meeting, hosting 400+ youth.
Administrative Assistant
Regimanuel Gray Limited
Accra
10.2013 - 02.2014
- Provided comprehensive administrative support to the Director of administration, enhancing scheduling and correspondence efficiency.
- Managed over 60 daily calls and emails, prioritizing urgent communications and reducing response time.
- Streamlined vehicle record-keeping, ensuring 100% accuracy in fuel requisition data.
- Drafted and proofread legal letters for the legal and administrative manager, minimizing outsourcing expenses.
- Handled confidential correspondence with zero breaches, maintaining strict confidentiality standards.
- Acted as liaison between executives and external stakeholders, facilitating protocols for high-profile events.
- Facilitated human resource tasks, including filing, compliance tracking, and improved departmental operations.
Executive Personal Assistant
DIHOC Footwear Division
Accra
11.2012 - 06.2013
- Enhanced executive productivity by managing complex calendars and communications for the CEO.
- Oversaw 18 to 20 high-level meetings monthly, ensuring accurate minute-taking for effective decision tracking.
- Streamlined HR processes as an interim HR manager, drafting employment contracts, and onboarding documents.
- Directed over 55 staff, implementing attendance tracking systems to reduce absenteeism.
- Provided confidential, secretarial support to the board, preparing reports and presentations with zero errors.
Events and Promotions Executive
The Multimedia Group Ltd.
Accra
08.2010 - 10.2011
- Pioneered the Events and Promotions Executive role at Multi TV, executing three flagship events with 100% on-time delivery, with an average attendance exceeding 400.
- Coordinated Habitat Fair 2010/2011 and Joy Beauty and Bridal Fair 2010, managing vendor relations, logistics, and staffing to generate over GH₵20,000 in sponsorship revenue.
- Organized daily refreshments for over 10 participants of 'My Business 2010' as de facto HR Assistant.
- Managed front desk operations, addressing over 22 client inquiries daily with a 95% resolution rate.
- Streamlined makeup artist coordination for productions, reducing supply order turnaround from 48 to 24 hours.
- Implemented an inventory tracking system for black secret cosmetics, decreasing product shortages by 86% during major events.
Human Resource Officer
Expresso Telecom Limited
Accra
04.2010 - 06.2010
- Served as key liaison between the HR manager and 3 department heads, enhancing workflow efficiency by 61%.
- Managed confidential HR documentation with 100% accuracy and compliance.
- Drafted and standardized over 44 HR documents, reducing turnaround time by 73%.
- Provided front desk coverage, addressing over 28 inquiries daily while achieving 98% visitor satisfaction.
- Implemented a digital filing system for personnel records, saving over 8 administrative hours weekly.
Education
Executive Masters - Leadership and Governance
Central University
Accra, GhanaBachelor of Science - Human Resource Management
Central University College
Accra, GhanaSkills
- Strategic HR Management
- Talent Acquisition and Retention
- Employee Relations
- Performance Management
- HR Policy Development
- Change Management
- Process Optimization
- Compliance and Ethics
- Conflict Resolution
- Workforce Training and Development
- Relationship Management
- Strategic Planning
- Mission Alignment
- Entrepreneurial Leadership
- Project and Event Management
- Stakeholder Engagement
- Microsoft Office Suite
- Corporate Communications
- Public Speaking
- Coaching and Mentorship
Skills
Strategic HR Management, Talent Acquisition and Retention, Employee Relations, Performance Management, HR Policy Development, Change Management, Process Optimization, Compliance and Ethics, Conflict Resolution, Workforce Training and Development, Relationship Management, Strategic Planning, Mission Alignment, Entrepreneurial Leadership, Project and Event Management, Stakeholder Engagement, Microsoft Office Suite, Corporate Communications, Public Speaking, Coaching and Mentorship, English Speaking Proficiency
Professional Development
- HR Leadership Credentials, Senior Professional in Human Resources—International (SPHRi) - Cambridge Center of Excellence, 12/2026
- Certified HR Business Partner (HRBP Advanced), CHRMP Academy (India), 12/2026
- Associate, Chartered Institute of Human Resource Management, Ghana (CIHRM), 12/2021
- Global HR Standards - Professional in Human Resources (PHR), Society for Human Resource Management (SHRM USA), 01/2014
- Business and Operational Excellence - Certified Associate in Business Administration (CABA)—Project Management, GSGL, 2014
- Project Management Certification, Pan African Institute, 2007
Languages
English
First Language
French
Beginner
A1
Timeline
Relationship Officer
The Multimedia Group Limited
04.2015 - Current
Administrative Assistant
Action Chapel International
07.2014 - 09.2014
Administrative Assistant
Regimanuel Gray Limited
10.2013 - 02.2014
Executive Personal Assistant
DIHOC Footwear Division
11.2012 - 06.2013
Events and Promotions Executive
The Multimedia Group Ltd.
08.2010 - 10.2011
Human Resource Officer
Expresso Telecom Limited
04.2010 - 06.2010
Executive Masters - Leadership and Governance
Central University
Bachelor of Science - Human Resource Management
Central University College