Winifred Glover
Accra
Summary
Highly motivated individual with a positive attitude and passion for social services and administrative work. Delivers assignments on time and can work with little to no supervision. Prepared to learn new skills as the job demands to contribute to a dynamic team and apply problem-solving skills in a collaborative environment.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
DE PLAS ROYAL HOTEL
Accra
01.2024 - Current
- Maintained an efficient and clean office space.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to enquires, answered phone promptly and directed incoming calls to correct offices.
- Made room reservations and ensured the smooth processes of guests check in and check out.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Teaching Assistant
University of Cape Coast
Cape Coast
11.2022 - 09.2023
- Assisted in the lecture of History courses
- Assisted in the setting of quiz questions and drawing of marking schemes
- Marked assignments, quizzes, and end-of-semester exams of students
- Supervised quizzes and end-of-semester exams
- Assisted in the supervision of three final year students' project works
Research Assistant
Densu Associates - Ghana Grows
Cape Coast
07.2023 - 08.2023
- Identified youth groups or organizations in the Cape Coast District
- Interviewed individuals in selected schools, youth organizations, and public and residential areas to collect data on the youth's perspective and attitude toward agriculture
Customer Service Representative(Intern)
UNIMAS MICROFINANCE
Accra
05.2022 - 06.2022
- Responded to customer enquiries and complaints through phone call and email messages
- Educated clients and potential customers on service offerings
- Collaborated with departments in promotional and campaign activities
Ladies Wing Vice President
Assemblies of God Campus Ministry
Cape Coast
07.2021 - 06.2022
- Recruited six internal executives who assisted me in carrying out the Ladies wing activities
- Supervised all activities of the Ladies Wing
- Attended executive meetings and relayed information to the Ladies Wing
- Wrote reports on updates of the activities of the Ladies Wing every semester to the executive body and the church
- Prepared communion for the church and attended to the clergy when the need arose
Ladies Wing Coordinator
Assemblies of God Campus Ministry
Cape Coast
02.2019 - 05.2021
- Prepared meeting places for the Glorious Ladies Wing meetings
- Scheduled Glorious Ladies' Wing meeting
- Arranged for church buses which conveyed ladies to and from meetings
Sales Attendant
Love Cosmetics
Accra
09.2017 - 08.2018
- Fostered positive relationships with customers to enhance loyalty and retention
- Resolved customer complaints and processed issues with proactive problem solving skills
- Educated customers on products and services offerings, engaging in special offers and promotions for increased sales
Mobile Banking Supervisor
UNIMAS MICROFINANCE
Accra
02.2016 - 01.2017
- Supervised all field and office work of mobile bankers
- Trained and managed ten mobile bankers
- Achieved high client satisfaction by sticking to deadlines and providing detailed updates
Education
Bachelor of Arts Degree -
University of Cape Coast
Cape Coast, Ghana11-2022
Skills
- Time management
- Planning and Organization
- Strong written and verbal communication
- Proficient with computer and tablets
Volunteer Experience
Jesus Power Church, Accra, Ghana, 01/24, Present, Assists in the ushering activities of the church, Assists the IT team with projection of scriptures, Engages in choir duties
Timeline
Front Desk Receptionist
DE PLAS ROYAL HOTEL
01.2024 - Current
Research Assistant
Densu Associates - Ghana Grows
07.2023 - 08.2023
Teaching Assistant
University of Cape Coast
11.2022 - 09.2023
Customer Service Representative(Intern)
UNIMAS MICROFINANCE
05.2022 - 06.2022
Ladies Wing Vice President
Assemblies of God Campus Ministry
07.2021 - 06.2022
Ladies Wing Coordinator
Assemblies of God Campus Ministry
02.2019 - 05.2021
Sales Attendant
Love Cosmetics
09.2017 - 08.2018
Mobile Banking Supervisor
UNIMAS MICROFINANCE
02.2016 - 01.2017
Bachelor of Arts Degree -
University of Cape Coast