WILSON OBIRI
Customer Service Advisor
Accra
Summary
CONTACT : +233545914900/+233268037273
PERSONAL PROFILE STATEMENT: I am a Hardworking and motivated person who has acquired executive knowledge in the field through the study of statistics at degree level and previous work experience is establishing business requirements, performing gap analysis, designing business processes and implementing system improvements to increase productivity and reduce cost
ACHIEVEMENTS Quality Control Officer on Various Occasions Up to Three Years Of Relevant Work Experience
CAREER OBBJECTIVES To become a researcher and use my skills to help find solutions to problems that emanate from my field of endeavor, willing to give total support to the organization I am in, with the experience and capacity that I have in order to achieve the organization’s goals
PERSONAL QUALITIES Affinity to get work done ,effectively and efficiently ,Trustworthy and honesty .
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
CUSTOMER SERVICE ADVISOR
MAJOREL GHANA.
Accra
12.2022 - Current
- Receiving complaints from riders and drivers and addressing their issues by giving them solutions to their problem
- Call Customers and enquire more information about their problems to be solved.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed complex issues by scheduling repair appointments.
- Created customer support strategies to increase customer retention.
INDEPENDENT CONTRACTOR
AT APPEN
05.2023 - Current
- KEY JOB FUNCTIONS
- Collection of data for research purposes
- Using data for IT purposes
- Developed and maintained user documentation to establish product understanding.
Customer Service
ECG CUSTOMER SERVICE UNDER E-SERVICE
01.2022
- (How to talk to a customer)
- Trained about building of self esteem, Receiving complaints and enquiries from customers and directing them to appropriate district offices for re-dress
- Resolving issues or complaints on phone from customers
- Attend to customers wo call to enquire about their monthly bills and also transaction performed with regards to payment of power consumed
Quality Assurance Officer
QUALITY CONTROL COMPANY LTD.
Accra
09.2019 - 08.2020
- (QCC)-GHANA COCOA BOARD
- A
- Field Operations, Statistics Unit –National, Daily compilation of various activities undertaken at the various cocoa processing districts
- Compilation of maximum residue analysis
- Casting and filing of purity certificates
- Reconciliation (matching and comparisons for correction between the waybill numbers and purity numbers from the statistical unit of Quality Control Company and Cocoa
- Marketing Company)
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Human Resource (Recruitment Unit, Assisting of management identify, select and recruit staff for their vacancies
- Creating of job postings and putting them up on notice board an online Reading of resumes/CVs, job application and cover letters and creating a mental picture of the applicant
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
Data Entry Officer
KASOA POLYCLINIC
Kasoa
06.2018 - 08.2018
- Data entry of patient details into the hospital records
- Review of patients details from the hospital records
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Bachelor of Science - Statistics
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kumasi, Ghana 09.2015 - 11.2019
West Africa Senior Secondary Examination(WASSCE) - Business Education
NEW JUABEN SENIOR HIGH SCHOOL
Koforidua, Ghana 09.2011 - 07.2014
BASIC SECONDARYCERTIFICATE EXAMINATION (BECE) - Genera Courses
Gifpraise Junior High School
New Tafo Akyem- Ghana 09.2009 - 05.2011
Skills
COMPUTER SKILLSundefined
Additional Information
REFEREES:
1. Matilda Adumetey,
DDNS, Kasoa Polyclinic
Contact: +233244786193
2. Mr Jones Yanney
Quality Control Manager, Quality Control Company.
Contact:+233560250115
Timeline
INDEPENDENT CONTRACTOR
AT APPEN
05.2023 - Current
CUSTOMER SERVICE ADVISOR
MAJOREL GHANA.
12.2022 - Current
Customer Service
ECG CUSTOMER SERVICE UNDER E-SERVICE
01.2022
Quality Assurance Officer
QUALITY CONTROL COMPANY LTD.
09.2019 - 08.2020
Data Entry Officer
KASOA POLYCLINIC
06.2018 - 08.2018
Bachelor of Science - Statistics
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
09.2015 - 11.2019
West Africa Senior Secondary Examination(WASSCE) - Business Education
NEW JUABEN SENIOR HIGH SCHOOL
09.2011 - 07.2014
BASIC SECONDARYCERTIFICATE EXAMINATION (BECE) - Genera Courses
Gifpraise Junior High School
09.2009 - 05.2011
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