William Kobby 0wusu
Summary
Dynamic Sales and Operations Manager at FarmersHaus, adept at enhancing operational efficiency and fostering team collaboration. Expert in inventory management and customer service, I successfully implemented strategies that improved workflow and elevated customer satisfaction. Passionate about driving results and ensuring compliance, I thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Sales and Operations manager
FarmersHaus
09.2023 - Current
- Managed daily operations to ensure efficient workflow and resource allocation.
- Coordinated team schedules to enhance productivity and meet operational goals.
- Developed training materials for new employees to improve onboarding processes.
- Oversaw supply chain logistics to ensure timely delivery of products to customers.
- Conducted regular safety inspections to uphold workplace safety standards and compliance.
- Streamlined communication between departments to facilitate problem-solving and collaboration.
- Analyzed operational processes for potential improvements in efficiency and effectiveness.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Education
Bachelor of Arts - Public Relations/Marketing
University of Media,Arts And Communication
Accra01-2025
Skills
- Customer service
- Team collaboration
- Communication skills
- Cross-functional communications
- Delegation
- Inventory management
- Customer relationship management
- Employee relations and conflict resolution
- Operations monitoring
- Client relationships
- Maintaining compliance
- Risk management
- Operational efficiency
- Health and safety compliance
- Crisis management
Timeline
Sales and Operations manager
FarmersHaus
09.2023 - Current
Bachelor of Arts - Public Relations/Marketing
University of Media,Arts And Communication