WILLIAM ABEIKU YAMSON
Accra,Greater Accra Region
Summary
Accomplished professional with expertise in resilience in high-pressure situations, building operational procedures, and ISO standards compliance. Proven track record in cost reduction and efficiency, financial reporting, and contract negotiation. Adept at developing operational strategy and leadership development, with a strong understanding of profit and loss. Skilled in logistics coordination, team leadership, Microsoft Office Suite, and ethical decision making. Career goal: to leverage extensive experience to drive organisational success and foster a culture of continuous improvement.
Overview
22
22
years of professional experience
13
13
years of post-secondary education
Work history
Operations manager
MERIDIAN LOGISTICS AND ENGINEERING LTD
Accra, Greater Accra Region
2013.02 - Current
- Liaised with stakeholders for transparent communication and better decision making.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Identified bottlenecks, implemented solutions, increased productivity.
- Devised operational policies for regulatory compliance and best practices adherence.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Analysed performance metrics, identified areas for improvement in operations management.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Led teams to achieve business objectives on time and within budget constraints.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Applied lean principles to operations management, reduced waste significantly.
- Created a collaborative work environment for positive team dynamics.
- Reduced overhead costs through efficient resource allocation and budget management.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Organised financial and operational data to help with yearly budgeting and planning.
- Established clear budgets and cost controls strategies to meet objectives.
Account manager
EMI ADVERTISING
ACCRA, GHANA
2007.05 - 2010.09
- Facilitated training sessions to upskill junior team members.
- Collaborated with sales team for achieving shared objectives.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Analysed sales data for identifying opportunities for growth.
- Assured timely delivery of products and services to meet customer expectations.
- Negotiated contracts to secure profitable deals.
- Coordinated with finance department to manage account finances efficiently.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Managed business relationships to ensure loyalty and long-term commitment.
- Analysed client feedback to highlight areas in need of improvement.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
Sales coordinator
KAYSEN LTD
Tema, Greater Accra Region
2006.07 - 2009.10
- Coordinated training sessions for new hires, ensuring faster integration into the team.
- Handled critical customer issues promptly, improving overall service quality.
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Coordinated with marketing team, ensuring successful product launches.
- Streamlined sales operations by implementing effective coordination techniques.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Improved order accuracy through meticulous invoice verification process.
- Assisted in planning trade shows to increase brand visibility.
- Followed up on sales quotes and potential leads within target timeframes.
- Maximised sales opportunities by advising customers of future promotions and product launches.
- Managed logistics for sales events and trade shows.
Assist Key DISTRIBUTOR CLAIMS OFFICER
Unilever
Tema, Greater Accra Region
2003.09 - 2005.12
- Streamlined inventory management to reduce excess stock.
- Enhanced brand visibility with strategic product placement.
- Organised regular training sessions to enhance staff skills.
- Resolved customer complaints promptly, maintaining positive relationships.
- Utilised software for tracking and handling customer sales orders to boost accuracy. Also prepare customer claims for payments
- Oversaw operations of distribution facilities and shipped exports to destinations.
- Served as primary liaison between clients and internal departments.
Internet cafe supervisor
LUGYSMILE
Tema, Greater Accra Region
2004.01 - 2005.11
- Ensured cleanliness of the cafe with regular checks and maintenance tasks.
- Negotiated supplier contracts for cost-effective purchasing of ingredients.
- Trained staff members for enhanced productivity.
- Enhanced team morale with regular motivation and engagement activities.
- Conducted staff meetings to communicate updates or changes effectively.
- Managed employee schedules, resulting in efficient shift planning.
- Coordinated daily operations to ensure smooth functioning.
- Handled cash transactions accurately whilst ensuring secure storage of earnings.
- Handled customer complaints for improved satisfaction levels.
Education
PROFESSIONAL COURSE - INTERNATIONAL ADVANCED DIPLOMA IN LOGISTICS AND TRANSPORT
REGIONAL MARITIME UNIVERSITY
Accra, Greater Accra Region 2018.08 - 2023.12
Master of Arts - BUSINESS ADMINISTRATION (FINANCE)
SIKKIM MANIPAL UNIVERSITY
Accra, Greater Accra Region 2011.05 - 2012.11
Master of Arts - EDUCATION AND ACCOUNTING
UNIVERSITY OF CAPE COAST
Cape Coast, Central Region 1998.08 - 2002.10
Senior Secondary School - BUSINESS MANAGEMENT, ACCOUNTING AND COSTING
ST. AUGUSTINES COLLEGE
CAPE COAST, GHANA 1993.08 - 1995.12
Skills
- Resilience in high-pressure situations
- Building operational procedures
- ISO standards compliance
- Cost reduction and efficiency
- Financial reporting
- Contract negotiation
- Operational strategy
- Leadership development
- Profit and loss understanding
- Logistics coordination
- Leadership skills
- Team Leadership
- Microsoft Office Suite
- Ethical decision making
Timeline
PROFESSIONAL COURSE - INTERNATIONAL ADVANCED DIPLOMA IN LOGISTICS AND TRANSPORT
REGIONAL MARITIME UNIVERSITY
2018.08 - 2023.12
Operations manager
MERIDIAN LOGISTICS AND ENGINEERING LTD
2013.02 - Current
Master of Arts - BUSINESS ADMINISTRATION (FINANCE)
SIKKIM MANIPAL UNIVERSITY
2011.05 - 2012.11
Account manager
EMI ADVERTISING
2007.05 - 2010.09
Sales coordinator
KAYSEN LTD
2006.07 - 2009.10
Internet cafe supervisor
LUGYSMILE
2004.01 - 2005.11
Assist Key DISTRIBUTOR CLAIMS OFFICER
Unilever
2003.09 - 2005.12
Master of Arts - EDUCATION AND ACCOUNTING
UNIVERSITY OF CAPE COAST
1998.08 - 2002.10
Senior Secondary School - BUSINESS MANAGEMENT, ACCOUNTING AND COSTING
ST. AUGUSTINES COLLEGE
1993.08 - 1995.12