Summary
Overview
Work History
Education
Skills
Languages
INTEREST/HOBBIES
REFERENCE
Timeline
Generic
William Yeboah

William Yeboah

Account Officer/ Sales Executive
Accra

Summary

Proven track record in enhancing client satisfaction and sales performance, notably at Fidelity Bank, Izwe Savings and Loans and currently Enterprise Life insurance. Expert in financial planning and fostering teamwork, I excel in identifying customer needs and providing tailored solutions. Achieved significant sales goals by leveraging strong communication skills and problem-solving abilities, demonstrating dependability and a collaborative spirit in dynamic environments.

Overview

13
13
years of professional experience

Work History

Sales Executive

Izwe Savings and Loans
10.2017 - 01.2021
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Developed a strong referral network by maintaining excellent relationships with real estate agents, mortgage brokers, and other industry professionals.
  • Monitored industry trends, adapting sales techniques accordingly to maintain a competitive edge in the marketplace.
  • Selling of loans to government workers.

Life Planner

Enterprise Life Insurance
10.2021 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Maintained high standards of customer service by building relationships with clients.

Sales Officer

Fidelity Bank
02.2021 - 09.2021
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about Product or Service.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Managed time wisely during peak periods for seamless customer assistance without compromising quality service delivery.
  • Analyzed customer needs to suggest products to meet individual demands.

Accounts Assistant

St. John's Grammar SHS
Accra, Achimota
09.2016 - 08.2017
  • Organized data into multiple spreadsheets to streamline data.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.

Customer Service Officer

Opportunity savings and loans
Accra, Accra
06.2015 - 08.2015
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Input financial data and produced reports using [Software].
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Sales Officer

Magnum company limited
Accra
08.2011 - 09.2012
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Inspected account books and recorded transactions.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.

Education

Bachelor Of Science - Accounting

University For Development Studies
Upper West Region (WA)
09.2016

Business

Collins Senior High
Agogo Ashanti Region
05.2011

Skills

*Financial Planning

Languages

English
Advanced (C1)
Twi
Advanced (C1)

INTEREST/HOBBIES

Sports and Music

REFERENCE

*Mr Benjamin Sam - Branch Manager, Izwe Savings and Loans. Contact: 0248719646/0244914171.


*Mr Ike Gerald Ninson - Sales Manager, Enterprise Life insurance. Contact: 0244695109/ 0208914499

Timeline

Life Planner

Enterprise Life Insurance
10.2021 - Current

Sales Officer

Fidelity Bank
02.2021 - 09.2021

Sales Executive

Izwe Savings and Loans
10.2017 - 01.2021

Accounts Assistant

St. John's Grammar SHS
09.2016 - 08.2017

Customer Service Officer

Opportunity savings and loans
06.2015 - 08.2015

Sales Officer

Magnum company limited
08.2011 - 09.2012

Bachelor Of Science - Accounting

University For Development Studies

Business

Collins Senior High
William YeboahAccount Officer/ Sales Executive