Hi, I’m
William Sraha
Accra, Ghana
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Experienced B2B/B2C Sales Executive with 6+ years of success in engaging leads, meeting and exceeding monthly sales targets of 60,000, and delivering tailored internet data solutions. Customer-oriented, strategic-thinking sales management professional with a proven track record of cultivating partnerships, retaining top accounts, and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations, and expanding territory.
Overview
7
years of professional experience
Work History
TeledataICT LimitedGhana
Consumer Sales Manager
05.2022 - Current
Job overview
- Successfully worked remotely since 2019 while consistently meeting and exceeding monthly sales targets of 60,000 and ensuring exceptional customer service
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining an existing customer base.
- Provide coaching, feedback, and support to sales team members
- Collaborate with marketing, product development, and customer service departments to align sales efforts with company goals
- Analyze market trends, identify opportunities, and recommend solutions to enhance customer experiences and drive growth
- Provide ongoing training and development for the sales team.
TeledataICT LimitedGhana
Sales Account Executive
06.2020 - 05.2022
Job overview
- Managed and grew the existing customer base by understanding their needs and identifying upselling and cross-selling opportunities
- Negotiated pricing, contract terms, and conditions to ensure customer satisfaction
- Collaborated with customer service to address customer concerns and provide support.
- Conducted sales calls to introduce products and services to potential customers.
- Researched customer needs and tailored solutions to meet those needs.
- Analyzed competitor strategies, pricing, and offerings.
- Maintained accurate records of all sales activities in CRM system.
TeledataICT LimitedGhana
Sales Executive
07.2018 - 06.2020
Job overview
- Generated new business and increased revenue through prospecting and networking
- Conducted cold-calling and online marketing to identify potential customers
- Negotiated pricing, contract terms, and closed sales while building positive customer relationships
- Provided ongoing support and assistance to customers.
TeledataICT LimitedGhana
Customer Service Representative
09.2016 - 07.2018
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Handled technical support, billing, and account management inquiries
- Collaborated with other departments to resolve customer issues promptly.
- Answered inbound calls, chats, and emails to facilitate customer service.
Education
Central University
Bachelor of Arts (B.A) in Communication and Media Studies
Skills
- Business Administration
- Contract Management
- Policy Implementation
- Marketing
- Strategic Planning
- Negotiation
- Performance Evaluations
- Sales and Marketing
- Lead Generation
- Customer Relationship Management (CRM)
- Apollo
- Boutique
- Database
- Databases
- Google Sheets
- Online Search
- React
- Retrieve
- SaaS
- Sheets
- SOP
- Startup
- Startups
- Virtual Assistant
- English
- Manage
- Increasing sales
- Sales Proposals
- Understanding of sales retention
- Excellent sales skills
- Sales analysis
Websites
LinkedIn, https://www.linkedin.com/in/william-sraha-036260167/
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consumer Sales Manager
TeledataICT Limited
05.2022 - Current
Sales Account Executive
TeledataICT Limited
06.2020 - 05.2022
Sales Executive
TeledataICT Limited
07.2018 - 06.2020
Customer Service Representative
TeledataICT Limited
09.2016 - 07.2018
Central University
Bachelor of Arts (B.A) in Communication and Media Studies
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