William Kofi Agbomadzi
Accra
Summary
With a proven track record of success in sales, delivering exceptional customer service and providing operational and administrative support. I have a strong background in customer service and sales. I understand the importance of customer service and have achieved high customer satisfaction through consultation and upselling techniques. I bring exceptional skills in oral and written communication, active listening and analytical problem-solving skills. Enhance customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Media and Accreditation Coordinator
Filmmaster MEA
08.2022 - 11.2022
- Helped to develop accreditation centre layouts and processes.
- Produced guidelines and training material for staff, volunteers and stakeholders
- Informed all internal and external stakeholders about accreditation procedures and provided training as required
- Gathered and coordinated materials needed to implement accreditation procedures.
- Data validated about 500 data entries in the accreditation database.
- Printed around 30 passes daily while attending to persons at the issue resolution desk.
- Daily onsite registration of individuals, media personnel, security and contractors.
- Managed the onsite implementation of all accreditation procedures.
- Provided general administrative and organisational support to the accreditation team, including setting up printers and scanning devices.
- Managed changes to the system and assessed the security impact of those changes.
- Assisted in setting up conference rooms for media use.
- Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
- I was responsible for all printer configurations and internet troubleshooting.
- Increased customer satisfaction by resolving issues
- Communicated relevant project information to superiors and internal stakeholders.
Coordinator, Media Services
Expo2020 Dubai
11.2019 - 04.2022
- Provided operational and administrative support to the Expo Media Services team, both on the ground and back of the office
- Coordinated and organised Expo2020 Media Services team's project deliverables and key milestones entering data, generated reports and produced tracking documents using the SmartSheet tool to track and oversee over 1500 line items with tight deadlines and critical milestones.
- Assisted actively in recruitment processes and the onboarding and induction of over 90% of new staff and team members.
- Managed daily check-ins & outs of over 80 staff members, assigned tasks and redeployed as required of over 950 volunteers assigned to the Expo.
- Media Services Team using eCRM (Customer Relationship Management) and Workforce Management System (WMS) tools
- Provided media services staff with on-the-ground IT support.
- Gathered and organised materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Devised and implemented improvements to reporting procedures.
- Aided colleagues, managers and customers through regular communication and assistance.
Salesperson
DOCSONS Enterprise
08.2017 - 09.2018
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Managed customers from initial contact to closing with attention to detail to build loyalty.
Sales Representative
Ashfoam Ghana
01.2013 - 06.2014
- Evaluated inventory and delivery needs, optimising strategies to meet customer demands.
- Attended advanced training sessions and conferences to increase product knowledge and productivity by 50%.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients during the first three months after training.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed and delivered engaging sales presentations to convey product benefits.
- Tailored sales approaches and techniques to a specific client need to increase marketing effectiveness.
Education
Software Engineering
Codetrain Africa
Accra, Ghana 02.2023 - Current
Certification - Computer Studies
IPMC College of Technology
Accra07.2016
High School Diploma -
Dansoman Senior High School
Accra04.2012
Skills
- Adobe
- Building Customer Loyalty
- Complaint Resolution
- Comprehensive Product Knowledge
- Account Administration
- Tracking and Documentation
- iWork
- Collaborative Team Player
- Help Desk Support
- Microsoft Office
- Upselling
- Strong Organisational Skills
Certification
- Crowd Safety Management Awareness Training - [April 2021]
Languages
English
Proficient
C2
Ga
Proficient
C2
Akan
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Software Engineering
Codetrain Africa
02.2023 - Current
Media and Accreditation Coordinator
Filmmaster MEA
08.2022 - 11.2022
Coordinator, Media Services
Expo2020 Dubai
11.2019 - 04.2022
Salesperson
DOCSONS Enterprise
08.2017 - 09.2018
Sales Representative
Ashfoam Ghana
01.2013 - 06.2014
Certification - Computer Studies
IPMC College of Technology
High School Diploma -
Dansoman Senior High School
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