William Falcone
Accra
Summary
Culinary professional with deep commitment to delivering high-quality dining experiences. Expertise in crafting unique recipes and leading kitchen teams to consistent excellence. Known for adaptability and collaborative approach, ensuring smooth operations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Chef
Golden Tulip Hotel
01.2019 - 01.2022
- Prepared high-quality meals, ensuring dietary compliance and hygiene standards
- Improved food safety practices, increasing inspection scores by 20%
- Oversaw all food preparations in vital areas such as banquets, room service, cafeteria
Customer Service Personnel
AEC Consult
01.2017 - 01.2019
- Implementing customer support processes to enhance customer satisfaction and promote their implementation
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Client Service Representative
Rook+ App
01.2016 - 01.2017
- Led customer support operations, resolving escalations and improving satisfaction rates
- Developed and implemented customer support policies, boosting efficiency
- Mentored team members to improve customer interactions and service quality
- Developed service procedures, policies and kept accurate records and document
- Analyzed service metrics and compiled actionable reports
- Frequently upsold financial products, increasing revenue by 10%
- Managed the customer support department's day-to-day functions
- Responding to escalated customer support issues
- Formulated and revised customer support policies
- Managed client relationships and provided customer support to other departments when needed
- Received five consecutive 'A' level ratings when call quality was evaluated by call center manager and branch supervisor
- Frequently upsold financial products such as credit cards, retirement accounts, insurance policies, and checkbooks
Customer Service Officer
Asoba Foundation
02.2015 - 11.2016
- Answered numerous calls in a high-volume call center environment
- Resolved customer complaints and ensured calls were handled in a professional and prompt manner
- Contributed to company's highest quarterly customer satisfaction rate of 92 percent
- Trained entry-level officers, enhancing team capabilities
Education
NVQ Cookery -
Golden Chef Foundation
04-2021
Diploma in Graphics and Web Design -
IPMC
01.2019
High School Diploma - WASSCE
Osei Tutu High School
01.2004
BECE -
Prempeh Modern JHS
01.2001
Skills
- Adaptability
- Forecast and planning
- Accuracy and responsibility
- Tact and diplomacy
- Microsoft Office Suit
- Effective communications
- Kitchen management
- Customer service
- Inventory management
- Workflow optimization
- Staff coordination
- Food service operations
- Resource management
- Hospitality service expertise
- Verbal and written communication
References
Mr. Ekow Aikins Jnr, C.E.O / Consultant, Aikins Educational Consult
Timeline
Chef
Golden Tulip Hotel
01.2019 - 01.2022
Customer Service Personnel
AEC Consult
01.2017 - 01.2019
Client Service Representative
Rook+ App
01.2016 - 01.2017
Customer Service Officer
Asoba Foundation
02.2015 - 11.2016
Diploma in Graphics and Web Design -
IPMC
High School Diploma - WASSCE
Osei Tutu High School
BECE -
Prempeh Modern JHS
NVQ Cookery -
Golden Chef Foundation
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