Dedicated and disciplined professional with extensive experience in hospitality and security services, committed to delivering exceptional customer service and fostering a positive environment. Proven leadership abilities and strong organizational skills facilitate effective team management and operational efficiency. Eager to leverage expertise in a reputable organization that prioritizes excellence and innovation in service delivery. A results-oriented mindset drives the ability to consistently exceed expectations while enhancing overall guest satisfaction and safety.
Hi, I’m
William Akwasi Appiah
Accra
Summary
Overview
10
years of professional experience
1
Certification
Work History
Golden Tulip (now Lancaster Accra)
Waiter
01.2020 - 01.2025
Job overview
- - Provided excellent guest service in a high-standard hotel environment.
- - Maintained cleanliness and presentation of dining areas.
- - Supported team efficiency through effective communication and coordination.
Starbites
Waiter
01.2017 - 01.2020
Job overview
- - Delivered quality customer service in a busy restaurant setting.
- - Handled customer requests and ensured satisfaction.
- - Assisted in training new staff on service standards.
St. Georges Security Services Ltd
Security Officer
01.2015 - 01.2017
Job overview
- - Ensured safety and protection of client premises.
- - Reported incidents and managed conflict resolution.
- - Provided supervision and monitoring for security operations.
Education
Mamprobi A.M.E Zion 'A' JHS
University Overview
Skills
- - Leadership and Supervision
- - Team Player
- - Excellent Human Relations
- - Highly Organized and Quick Learner
- - Sales and Marketing Strategy
- - Customer Service Excellence
Languages
English
References
References
Phillip Sowah, Head Waiter, +233 55 056 8486, Golden Tulip, Ghana
Wisdom Alorgbe, Manager, +233 24 773 5501, Starbites, Ghana
Certification
Birth Certificate
Key Achievements
Key Achievements
- - Awarded Outstanding Problem Solver at Ga Central Youstart Excellent Awards
- - Promoted to Supervisor at St. Georges Security Services Ltd
- - Served as Senior School Prefect during basic education
Timeline
Waiter
Golden Tulip (now Lancaster Accra)
01.2020 - 01.2025
Waiter
Starbites
01.2017 - 01.2020
Security Officer
St. Georges Security Services Ltd
01.2015 - 01.2017
Mamprobi A.M.E Zion 'A' JHS
Similar Profiles
HENRIETTA BOAKYEHENRIETTA BOAKYE
Relationship Manager at LANCASTER HOTEL ACCRA (FORMER GOLDEN TULIP HOTEL))Relationship Manager at LANCASTER HOTEL ACCRA (FORMER GOLDEN TULIP HOTEL))
Rhoda Somuah AgyekumRhoda Somuah Agyekum
Assistant Front Office Manager at Lancaster Caster (Former Golden Tulip Hotel, Accra)Assistant Front Office Manager at Lancaster Caster (Former Golden Tulip Hotel, Accra)
EMMANUEL AMFOEMMANUEL AMFO
Chief Engineer at Lancaster Accra Formerly Golden Tulip HotelChief Engineer at Lancaster Accra Formerly Golden Tulip Hotel
DOREEN WUGAH YAYRADOREEN WUGAH YAYRA
CORE ACTIVATION SPECIALIST at INVISIBLE TECHNOLOGIES (PROJECT BASED)CORE ACTIVATION SPECIALIST at INVISIBLE TECHNOLOGIES (PROJECT BASED)
DIVINE OVIE SOSUDIVINE OVIE SOSU
Networking and Cloud Intern at Bulk Oil Storage and Transportation CompanyNetworking and Cloud Intern at Bulk Oil Storage and Transportation Company