WILHEMINA KORKOR NARTEY
Administrative Manager
Takoradi,Takoradi
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Administrative Manager
GIDENZ PRESTIGE LIMITED
02.2023 - Current
- Overseeing general office operations.
- Coordinated appointments and meetings and managing staff calendars and schedules.
- Supervised, trained and coached office staff and delegated assignments to ensure maximum productivity.
- Purchased office supplies and equipment and maintain proper stock levels.
- Greeting visitors, answering a high volume of incoming phone calls and delivering world-class service to customers.
- Coordinated domestic and international travel, including flight, hotel and car rental reservations.
- Produced reports, composed correspondence and drafted of contracts.
- Created presentations and other management-level reports.
- Coordinated internal and external resources, and cultivated professional relationships with vendors
- Responded to requests and questions about office operations.
Sales Assistant
GIDENZ PRESTIGE LIMITED
11.2021 - 01.2023
- Responded promptly to customer inquiries.
- Communicated with customers through various channels.
- Cross selling of company products.
- Communicated and coordinated with colleagues.
- Provided feedback on the efficiency of the customer service process.
- Ensured customer satisfaction and provide professional customer support
- All other duties assigned.
Customer Service Officer
INNOVATE SOLUTIONS
02.2017 - 01.2020
- Maintained positive, empathetic and professional attitude towards customers at all times.
- Responded promptly to customer inquiries.
- Communicated with customers through various channels.
- Acknowledged and resolved customer complaints.
- Processed orders, transactions and requests.
- Cross selling of company products.
- Communicated and coordinated with colleagues.
- Provided feedback on the efficiency of the customer service process.
- Ensured customer satisfaction and provide professional customer support
- All other duties assigned.
Administrative Assistant
IMPERIAL EYE CARE CENTRE
12.2011 - 12.2016
- Welcomed visitors and patients at the front desk of the facility.
- Scheduled appointments and coordinated tests for patients.
- Recorded and organized patient medical records.
- Managed the upkeep and maintenance of the facility.
- Facilitated communication between patients, visitors, and medical staff.
- Maintained inventory of medical supplies.
- Supported physicians in providing accurate and organized care
- Presented as the friendly and resourceful face of a medical facility
- Ensured efficient patient management processes
- Cultivated confident relationships with new and existing patients
Secretary (Internship)
ANIMENS CHAMBERS
08.2011 - 11.2011
- Answered and directed phone calls.
- Organized and scheduled meetings and appointments.
- Developed and maintained filing system
- Made travel arrangement.
- Assisted in the preparation of documents for court proceedings.
- All other duties assigned to do
Secretary (Internship)
GHANA PORTS AND HARBOURS AUTHORITY
09.2010 - 01.2011
- Answered and directed phone calls.
- Organized and scheduled meetings and appointments.
- Developed and maintained filing system
- Assisted in the preparation of documents for court proceedings.
- All other duties assigned to do
Education
BSc - Business Administration
Kwame Nkrumah University of Science and Technology (IDL)
08.2024
Diploma - Business Administration
Kwame Nkrumah University of Science and Technology
09.2022
Diploma - Secretarial and Business Administration
Archbishop Porter Girl’s Polytechnic
08.2011
West African Examination Certificate - undefined
Ahantaman Secondary School
06.2007
Skills
- Strong verbal communication
- Good interpersonal and analytical skills
- Proficient in computer applications
- Detail-oriented approach
- Problem solving skills
- Quickly adjusting to change
- Effective listening skills
- Effective team management
- Efficient time management
References
Available upon request
PERSONAL DATA
English
Twi
Fante
Hobbies/Personal Interest
Reading, Sight seeing, Listening to music, Surfing the internet to learn new things
Timeline
Administrative Manager
GIDENZ PRESTIGE LIMITED
02.2023 - Current
Sales Assistant
GIDENZ PRESTIGE LIMITED
11.2021 - 01.2023
Customer Service Officer
INNOVATE SOLUTIONS
02.2017 - 01.2020
Administrative Assistant
IMPERIAL EYE CARE CENTRE
12.2011 - 12.2016
Secretary (Internship)
ANIMENS CHAMBERS
08.2011 - 11.2011
Secretary (Internship)
GHANA PORTS AND HARBOURS AUTHORITY
09.2010 - 01.2011
Diploma - Business Administration
Kwame Nkrumah University of Science and Technology
Diploma - Secretarial and Business Administration
Archbishop Porter Girl’s Polytechnic
West African Examination Certificate - undefined
Ahantaman Secondary School
BSc - Business Administration
Kwame Nkrumah University of Science and Technology (IDL)
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