Wilhelmina Odoom
Cape Coast
Summary
Ambitious and enthusiastic individual with outstanding organizational and communication skills. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Donewell Insurance Company (Contract Staff)
10.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Clerk
Driver And Vehicle Licensing Authority (DVLA) (Nat
09.2020 - 08.2021
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
Administration Assistant
Nation Builders Corps (NABCo) (Internship)
05.2019 - 07.2019
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Supported executive staff by drafting correspondence and preparing presentation materials for meetings, conferences, or other events.
- Managed travel arrangements for senior executives, including hotel reservations and transportation services as needed.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Prepared weekly employee work schedules to meet operational needs.
Administration Officer
University Of Cape Coast Hospital (Internship)
05.2018 - 07.2018
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
Administrative Officer
GPRTU Pedu Branch
06.2015 - 07.2016
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- In charge of ticketing
- Collection of daily sales
- Depositing of daily sales to the bank
- Receiving and directing passengers to their respective vehicles.
Education
Bachelor of Commerce - Management
University of Cape Coast
Cape Coast, Ghana09.2023
Higher National Diploma in Secretaryship and Management Studies -
Cape Coast Technical University
Cape Coast08.2020
University Practice Senior High School
Cape Coast05.2015
University Junior High School
Cape Coast01.2012
Skills
- Ability to use Microsoft office suite effectively
- Responding quickly to any changing market conditions
- Ability to spot issues and opportunities before others
- Active team member with self-
- Acting with the highest ethical standards and always treating others fairly & with respect
- Confident and articulate when communicating with customers
- A creative & innovative thinker
- Strong influence & communication skills
- Responsiveness
- Customer follow-up
- Leads Prospecting
- Client Retention
References
- Reginald Osei, Internal Auditor, DVLA Cape Coast, 0543493836, 0201690059, rgnldosei@gmail.com
- Emmanuel Ebo Sabah, NABCO Metro Co-Ordinator, Cape Coast, 0270426777, 0554256659
- MR. Elisah D. Armah, Senior Lecturer, Cape Coast Technical University, +233208254737, +233244939990, edarmah@cctu.edu.gh
Hobbies and Interests
- Reading
- Singing
Languages
English
Bilingual or Proficient (C2)
Fante
Bilingual or Proficient (C2)
Twi
Bilingual or Proficient (C2)
Timeline
Insurance Agent
Donewell Insurance Company (Contract Staff)
10.2023 - Current
Clerk
Driver And Vehicle Licensing Authority (DVLA) (Nat
09.2020 - 08.2021
Administration Assistant
Nation Builders Corps (NABCo) (Internship)
05.2019 - 07.2019
Administration Officer
University Of Cape Coast Hospital (Internship)
05.2018 - 07.2018
Administrative Officer
GPRTU Pedu Branch
06.2015 - 07.2016
Bachelor of Commerce - Management
University of Cape Coast
Higher National Diploma in Secretaryship and Management Studies -
Cape Coast Technical University
University Practice Senior High School
University Junior High School
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