Wilberforce Essien
Tarkwa
Summary
Adept at streamlining IT processes and enhancing system efficiency, I significantly reduced downtime at Kinkaway Mining. My expertise in systems analysis and strong problem-solving skills have driven successful technical solutions across multiple sectors. Skilled in hardware installation and fostering collaborative team environments, I consistently deliver projects that exceed employer expectations. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
15
15
years of professional experience
Work History
IT Technical Support Specialist
Kinkaway Mining
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Consultant
Gold Source Ghana LImited
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Consultant
TUSAM Wood Trading LTD
02.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
CEO
Runqing Ghana Limited
01.2021 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
Consultant
C&M Logistics LTD
04.2019 - 06.2020
- Managed client relationships through regular check-ins and updates on project progress.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Aligned closely with business owners and employees to gather information and gain operational insight.
IT Service Personal
AngloGold Ashanti Iduapriem Mines
09.2017 - 10.2018
- Provided expert consultation on technology purchases, maximizing return on investment for the organization''s IT budget.
- Enhanced system efficiency by performing regular software updates and hardware maintenance.
- Reduced downtime for users by providing timely on-site IT support and troubleshooting services.
- Developed technical documentation to facilitate user training and improve issue resolution times.
- Established effective backup procedures, ensuring minimal disruption during unexpected system outages or data loss events.
- Optimized network performance through regular monitoring, troubleshooting, and upgrade initiatives.
- Assisted with the planning and execution of large-scale technology rollouts, ensuring seamless integration into existing systems.
Technical Manager
Newtech Geoconsult LTD
08.2013 - 01.2015
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
GIS Technician
XIA and Amenfi Mining
06.2013 - 05.2014
- Consistently met project deadlines through efficient time management and prioritization of tasks.
- Performed geospatial analyses using advanced techniques such as network analysis and proximity analysis, supporting informed decision-making for clients.
- Collaborated with cross-functional teams to gather requirements for GIS projects, ensuring accurate deliverables were produced.
- Participated in field data collection efforts, utilizing GPS devices and mobile applications to ensure accurate location information was captured.
- Assisted in updating zoning maps, leading to better land-use planning and management within the community.
- Enhanced team collaboration by providing technical support and training to colleagues on GIS software and tools.
- Simplified complex geographic information into easy-to-understand visuals, enhancing communication between different stakeholders.
Systems Analyst
Globvil IT Solutions
03.2010 - 04.2011
- Provided client support on system operation and troubleshooting.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
- Led a team of developers in the successful completion of large-scale projects, fostering a positive work environment.
Education
Master of Science - Management Information Systems
University of Mines And Technology
Tarkwa11.2023
Bachelor of Science - Information Technology
Pentecost University College
Accra04.2017
High School Diploma -
NIIT
Takoradi06.2010
High School Diploma -
ST Augustine Secondary School
Bogoso04.2004
Skills
- Hardware Installation
- Remote Desktop Support
- Operating System Support
- Help Desk Support
- Database Administration
- Active Directory Management
- Software Deployment
- System Configuration
- Application support
- Technical Support
- Software Installation
- TCP/IP
- Systems Analysis
- Network configuration
Timeline
Consultant
TUSAM Wood Trading LTD
02.2023 - Current
CEO
Runqing Ghana Limited
01.2021 - Current
Consultant
C&M Logistics LTD
04.2019 - 06.2020
IT Service Personal
AngloGold Ashanti Iduapriem Mines
09.2017 - 10.2018
Technical Manager
Newtech Geoconsult LTD
08.2013 - 01.2015
GIS Technician
XIA and Amenfi Mining
06.2013 - 05.2014
Systems Analyst
Globvil IT Solutions
03.2010 - 04.2011
IT Technical Support Specialist
Kinkaway Mining
Consultant
Gold Source Ghana LImited
Master of Science - Management Information Systems
University of Mines And Technology
Bachelor of Science - Information Technology
Pentecost University College
High School Diploma -
NIIT
High School Diploma -
ST Augustine Secondary School
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