Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

WENDYLIGHT TWENEBOAH

ACCRA

Summary

An aspiring and dedicated individual who has the interests of the organization at heart by providing quality service to all employees, which will help them work in a conducive and healthy working environment to achieve organizational goals. Highly organized, with outstanding attention to detail, and a solid relationship with management, employees, and colleagues.

Overview

6
6
years of professional experience

Work History

Assistant Administrator

Scania West Africa
Tema
10.2024 - Current
  • Assisted in preparing reports and presentations for management review.
  • Sorted incoming mail and distributed it accordingly.
  • Developed processes to streamline workflow within the organization's administrative functions.
  • Followed up with customer accounts to resolve unpaid or past due accounts.

NATIONAL HEALTH INSURANCE

APPLICATION PROCESSOR
06.2022 - 11.2022
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
  • Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
  • Educated clients on the importance of preventative care measures, leading to healthier lifestyles and reduced healthcare costs in the long run.
  • Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
  • Educated clients about health insurance coverage options, benefits and costs.

Workstation Technology

Secretary
01.2019 - 04.2020
  • Worked under supervision of managing director to develop working knowledge of companies approach, tools, and methods
  • Assisting clients by providing quality service which will help in achieving organization's goals
  • Well organized, detail-oriented, ability to multi-task with great follow-up skills
  • Strong written and verbal communication skills.
  • Assisted employees with setting up ergonomic workspaces that fostered productivity while promoting good health habits.
  • Implemented backup solutions to ensure critical data was protected against loss or corruption due to system failures.

Education

Bachelor of Arts - Human Resources Management

VALLEY VIEW UNIVERSITY
OYIBI ,GHANA
12.2024

Certificate - VIRTUAL ASSISTANT PROGRAME

ALX AFRICA
Remote (online Via ALX Africa )
03-2024

Diploma in Adult education and human resources studies. -

University of Ghana Distance Education
ACCRA, GHANA
09.2021

West African school certificate examination -

Ghana National College- Cape Coast
CAPE COAST, GHANA
06.2018

High School Diploma -

Seven Great Princess Academy
DANSOMAN, ACCCRA
06.2015

Skills

  • Honesty and integrity
  • Courtesy and loyalty
  • Good communication skills
  • Professional etiquette
  • Computer literate (Word, database, and PowerPoint)
  • Ability to build and maintain strong relationships
  • Goal oriented
  • Policy writing
  • Attention to detail
  • Scheduling

Additional Information

High Proficiency in Microsoft Office (Word, Microsoft PowerPoint, Excel,

Database application and spreadsheet application)

Languages

English – native, fluent

Timeline

Assistant Administrator

Scania West Africa
10.2024 - Current

NATIONAL HEALTH INSURANCE

APPLICATION PROCESSOR
06.2022 - 11.2022

Workstation Technology

Secretary
01.2019 - 04.2020

Bachelor of Arts - Human Resources Management

VALLEY VIEW UNIVERSITY

Certificate - VIRTUAL ASSISTANT PROGRAME

ALX AFRICA

Diploma in Adult education and human resources studies. -

University of Ghana Distance Education

West African school certificate examination -

Ghana National College- Cape Coast

High School Diploma -

Seven Great Princess Academy

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WENDYLIGHT TWENEBOAH