Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Languages
Work Availability
Timeline
Receptionist
Wendy Nartey

Wendy Nartey

New Bortianor

Summary

Dedicated front desk receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Mamamo Skincare Clinic
02.2022 - 12.2023
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected Type payments, processed transactions and updated relevant records.
  • Resolved problems, improved operations and provided exceptional service.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Compiled information from files and research to satisfy information requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.

Sales Assistant

The Grahams Groceries
05.2021 - 01.2023
  • Increased sales by building strong customer relationships and providing excellent service.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Facilitated ordering and processing of business cards and nameplates for sales team.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Business -

Adonten Senior High School
Aburi, Ghana

Bachelor Of Arts - Communication Studies

Cape Coast University
Central, Ghana
01.2023

Skills

  • Office supplies inventory management
  • Verbal and written communication
  • Time Management
  • Customer Complaint Resolution
  • Statistical Analysis
  • Conflict Resolution
  • Supply Management
  • Document Management
  • Call Management
  • Work Prioritization
  • Customer and client relations
  • Punctual and Reliable
  • Records Maintenance
  • Documentation

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

I'm fervently hoping for an opportunity to join your team to an expansion.

Languages

English, Twi and Ga
Beginner (A1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk Receptionist

Mamamo Skincare Clinic
02.2022 - 12.2023

Sales Assistant

The Grahams Groceries
05.2021 - 01.2023

Business -

Adonten Senior High School

Bachelor Of Arts - Communication Studies

Cape Coast University

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Wendy Nartey