WENDY MARTEI
Greater Accra
Summary
I am a tech enthusiast with a strong passion for digital innovation and product management.
A highly motivated employee with a desire to take on new challenges. I possess a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively without supervision and quickly mastering new skills.
With over six years of work experience in Product Management, Customer Experience, People Management, Accounts Management, and Project Management, I have developed excellent communication and negotiation skills, allowing me to work effectively with internal team members, vendors, and other stakeholders.
I have experience in various sectors, including Crypto/Blockchain, FinTech, NGOs, Banking & Finance, and Start-ups/Hubs. Additionally, I have collaborated with teams across Asia, North America, East Africa, and West Africa.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Manager
Tech- Cycle
Remote
03.2024 - Current
- Developed product roadmaps to help guide the development process.
- Worked on a comprehensive Product Requirement Document (PRD) that outlined project scope, features and timelines.
- Conducted market research and competitive analysis for existing and potential products.
- Managed cross-functional teams across departments, including engineering, marketing, and sales.
- On a daily basis, I facilitated stand up meetings with product designers, data analyst, front-end and back-end developers to discuss progress, address challenges and prioritize tasks.
- Communicated progress updates at regular intervals with senior leadership.
- Led project planning sessions to map out timelines for feature releases.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Collaborated with stakeholders to define product requirements and user stories.
- Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
- Prioritized features in order to maximize impact while meeting budget constraints.
Project Lead
Auspicious Agile & Blockchain Pte
Remote
04.2021 - 01.2024
- As Lead on Milaschool and AB African Projects, I managed a team of 10, made up of Software Engineers, Digital Marketers, Graphic designers and Sales team.
- Milaschool is an online learning platform for individuals seeking to learn and understand blockchain technology.
- I coordinated resources to ensure successful completion of projects.
- I assigned tasks to team members and monitored progress.
- I provided guidance and direction to project teams.
- I communicated with stakeholders throughout the life cycle of projects.
- I led and facilitated key scrum events including sprint planning, daily standup, sprint review and sprint retrospective ensuring they are effective and timeboxed.
- I facilitated communication among cross-functional teams in order to achieve deliverables on time.
- I support potential crowd investors by responding to their inquiries and providing them with relevant information.
Project Lead
Ghana Hubs Network
Spintex- Accra
04.2020 - 03.2021
- Managed and facilitated relationship between hubs and various International Development Partners, including GIZ (Germany).
- Prepared budgets for various hub related activities and successfully coordinated hubs and supported with logistics management for several resilience projects.
- Championed capacity building and development initiatives for hubs in partnership with stakeholders and partners. Successfully organized capacity building events, including – the Hub Management Capacity series, Marketing 101 for Startups, and Gender Equity Investment, among others for hubs.
- Ensured compliance by working with hubs to submit technical and financial reports that met the reporting standards of partners and donors.
- Provided general administrative support services such as office management, preparing reports, and handling external queries.
Field Human Resource Intern
OML Africa
Spintex- Accra
10.2019 - 12.2019
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Organized and maintained personnel records in a secure database.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
- Created job descriptions for new roles within the organization.
- Analyzed internal feedback surveys from employees about their workplace experience.
- Coordinated activities for onboarding new hires such as orientation sessions and tours of the facility.
Partner Account & Admin Manager
Westcape Technologies
North-Legon
02.2018 - 09.2019
- Generated leads for Westcape – instrumental of the team that enlisted 75 service providers for Westcape’s e-commerce/online platform
- Managed accounts of various platform users/ service providers/ customers.
- Created contents for internal and external marketing communication.
- Managed the company's Social Media drive eg. Facebook, LinkedIn, Twitter, etc.
- Organized platform user forum periodically for service providers/ customers.
- Provided general admin support services such as office management, receiving calls and handling queries, booking appointments for the CEO, taking minutes and preparing reports, booking venues for events, etc.
- Provided general HR support such as recruitment and daily management of people issues
Relationship/Sales Officer
IFS Financial Services
Tema Branch
09.2017 - 02.2018
- Signed and on-boarded new Corporate and Retail accounts/customers
- Managed a portfolio of Corporate and Retail accounts to retain existing clients.
- Sold investment products in excess of GHS310,000.00
- Mobilised savings worth GHS106,100.00
- I was adjudged the Best Employee of the week within January, 2018
Customer Service Assistant (National Service)
Stanbic Bank
Legon
09.2016 - 08.2017
- Greeted customers in a friendly manner and assisted with their inquiries.
- Signed over 1000 customers for internet banking for my branch.
- I played a key role for my team in mobilising over GHS50, 000.00 at the “Save for a Rainy Day” Promotion on the University of Ghana campus.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Performed administrative tasks such as filing documents, entering data into computer systems.
Education
Bachelor of Arts - Psychology
University of Ghana
Legon05-2016
West African Senior Secondary School Certificate Examination - General Arts
Accra Girls' Senior High School
Mamobi- Accra05-2012
Skills
- User and UX Research
- Agile Software Development
- Teamwork and Collaboration
- Miro
- Jira
- Trello
- Slack
- Microsoft Office Suite
- Canva
- Timeline Management
- Research and trend analysis
- User Feedback Collection
- Stakeholder Relations
- Cross Functional Leadership
Accomplishments
- My capstone project Tech-cycle", from the Women Techsters Fellowship Programme was selected as one of the top 20 projects out of 107 projects.
Certification
- Certified Project Management Professional (PMP®), Project Management Institute (PMI) USA. Credential #3713188, valid until 4 December 2026
- Certificate in Establishing Product- Market fit, University of Maryland, Cousera, 22nd February 2024
- Certificate in Digital Product Management: Modern Fundamentals, University of Virginia, Coursera, 15 December 2023
- Certificate in Foundations of Project Management, Google, Coursera, 22 June 2021
- Importance of Customer Service to your Business, Ispace Foundation, Spintex Road, 7th March, 2020
- Certificate - Preparing to Manage Human Resources, University of Minnesota - USA, Coursera, 10th - 16thJanuary, 2020
- Certificate - Leadership for Startups, The Stanbic Business Incubator Leadership Masterclass Series, Accra, 15th -16th July, 2019
References
References available upon request.
Timeline
Product Manager
Tech- Cycle
03.2024 - Current
Project Lead
Auspicious Agile & Blockchain Pte
04.2021 - 01.2024
Project Lead
Ghana Hubs Network
04.2020 - 03.2021
Field Human Resource Intern
OML Africa
10.2019 - 12.2019
Partner Account & Admin Manager
Westcape Technologies
02.2018 - 09.2019
Relationship/Sales Officer
IFS Financial Services
09.2017 - 02.2018
Customer Service Assistant (National Service)
Stanbic Bank
09.2016 - 08.2017
Bachelor of Arts - Psychology
University of Ghana
West African Senior Secondary School Certificate Examination - General Arts
Accra Girls' Senior High School
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