RICHMOND YAO DEBRAH
ACCRA,GREATER ACCRA
Summary
I am looking to get a challenging new role where the skills I have plus what more knowledge I will get in future can be applied
I am a talented and ambitious individual with a strong aptitude in economics, geography and resource development. With an excellent grip over Microsoft office, I am keen to start my professional career. I am eager to have further training in my field of study while working to an experienced employer in a fast-paced working environment. I am hardworking person with more than 5 years of sales experience (Fibre sales). I am focused on maximizing success by capitalizing on sales and service opportunities.
Overview
11
11
years of professional experience
Work History
Customer Care Rep.
ZUZO COMPANY LIMITED
01.2023 - 05.2023
- Interact with customers to address their concerns, answer their questions and assist them with their needs while I sell company's product and services to them.
- Verifying accuracy and sorting and reviewing data information for deficiencies or errors, correcting any incompatibilities and checking out using google workplace (Excel).
Sales Team Lead
VODAFONE GHANA
04.2022 - 06.2022
- Recruit, motivate an active freelance to reduce fixed agent attrition and productivity.
- Demonstrating a strong ability to analyze and solve problems in order to give appropriate feedback to team and management.
- Take advantage of interaction with customers to upsell and cross sell to them whiles adhering to health and safety standards.
- Compile and send reports for assessment and validation (Excel).
Sales Executive
VODAFONE GHANA
04.2017 - 03.2022
- Validate and create Fixed applications from FBB online portal in the ordering system (CRM and Unik) for survey.
- Compile and send reports for assessment and validation (Excel).
- Create FBB accounts for Qualified applicants.
- Confirm service installation with customer and subsequently close service order in the ordering system.
- Drive FTTH acquisition in all communities where Fibre-Broadband has been deployed in GT Accra and Tema.
- Develop understanding of customers' needs with regards to internet data usage.
- Build a pipeline of applications that will lead to acquisition conversions in the short term.
National Service
CSIR-INSTI
Airport Residential, Greater Accra
09.2015 - 08.2016
- Research beneficial investment opportunities and made recommendations to senior management.
- Using GIS applications (Arc GIS, Google Earth) for digitizing maps.
- Also aided in composition of maps.
Electoral Officer
ELECTORAL COMMISSION ASHAIMAN
Greater Accra
12.2012 - 09.2015
- Aiding in electoral process for the nation.
Education
Bachelor of Arts - Economics and Geographical Resource development
University of Ghana
07.2015
West African Senior High School Certificate -
Mawuli School
06.2011
Skills
- Customer Service
- Team worker
- Well Organized
- Good interpersonal relations
- Good communication skills
- GIS Application
Hobbies and Interests
- The urge to acquire new knowledge
- Listening to music and using it as a tool for relaxation and excitement
- Photography
Timeline
Customer Care Rep.
ZUZO COMPANY LIMITED
01.2023 - 05.2023
Sales Team Lead
VODAFONE GHANA
04.2022 - 06.2022
Sales Executive
VODAFONE GHANA
04.2017 - 03.2022
National Service
CSIR-INSTI
09.2015 - 08.2016
Electoral Officer
ELECTORAL COMMISSION ASHAIMAN
12.2012 - 09.2015
West African Senior High School Certificate -
Mawuli School
Bachelor of Arts - Economics and Geographical Resource development
University of Ghana