Wayoe Larteley Josephine

• Call customers to make payment and pick up their consignment

• Confirmation of payment for the consignment in the system

• Handling of Compensations

• Assisting my supervisor with weekly meetings

• Supervising my team and assisting them with system checks

• Handling disputes among employees

• Handling complaints and other issues with Customers

• Checking of customers consignments i.e ETA’s etc

• Communication between China colleagues and customers

• Feed to China on new client development and old clients new consignments

• Update weekly report

• Update China to Ghana feedback in Excel form

• Confirming PSP Payments and Entering in the system

• Monitoring team’s work duties and reporting to my supervisor

• Convincing and ensuring the customer understands and purchases our services etc

• Provide basic office duties such as filing, data entry, and answering calls
• Recording Revenue Payers Returns
• Entering receipt of Revenue Payers
• Giving assistance to clients in filling of document forms
• Using the POS system for making payment
• Registration of business permit
• Providing certification to businesses
• Analysing and assessing of Revenue payers' performance
• Maintains digital and physical financial records

• Assist and ensuring that Bank accounts have reconciled with company books
• Data entry of payments and receipts into company accounting system; Tally Accounting Systems
• Ensured that payments and receipts have supporting documents and are properly filed
• Assist in preparation and prompt payment of tax and securities