WANAGGEH LUKA
Accra,AA
Summary
Driven Hotel Manager at Kasland Guest House with a track record of elevating guest satisfaction through exceptional customer service and problem-solving skills. Excelled in a self-employed role at Catery, showcasing outstanding communication and critical thinking abilities. Expert in team collaboration and adept in computer skills, consistently achieving high-performance outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
SELF EMPLOYED
CATERY
NIGERIA
01.2010 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Hotel Manager
KASLAND GUEST HOUSE
Accra,GHANA
04.2020 - 01.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Education
Bachelor of Arts - Mass Communication
UNITED POLYTECHNIC
BIDA BIDI GAMAJIGO JOS PLATEAU-NIGERIA01.2023
High School Diploma -
ASSEMBLIES OF GOD SCHOOL
JOS PLATEAU-NIGERIA06.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Computer Skills
- Critical Thinking
- Organization and Time Management
HOBBIES
READING
Languages
English
Bilingual or Proficient (C2)
HAUSA
Upper intermediate (B2)
Timeline
Hotel Manager
KASLAND GUEST HOUSE
04.2020 - 01.2023
SELF EMPLOYED
CATERY
01.2010 - Current
Bachelor of Arts - Mass Communication
UNITED POLYTECHNIC
High School Diploma -
ASSEMBLIES OF GOD SCHOOL