WAHAB TOUFIQ
Summary
Dedicated and professional individual with over 3 years of experience in a technical role. Proactive and energetic, always approaching work with a positive attitude. Extensive knowledge of equipment and tools for effective diagnosis of technical problems and determination of solutions. Quality-focused Store Manager excelling at providing clear guidelines and targeted goals for employees. Experienced in sales services with a strong focus on implementing loss prevention strategies. Proficient in restocking store merchandise and ensuring product availability. Hardworking individual experienced in analyzing issues on service calls and finding effective solutions. Engaging and pleasant personality for building strong customer relationships. Team trainer delivering on-the-job training to new team members and individuals seeking skillset expansion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technician/Field Sales Manager
UNIFIX AVANT GERDE
09.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
General store manager /Head Technician
Mycellphonerepairs
07.2018 - 08.2021
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
Bartender
Burger & Relish
10.2016 - 05.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
shop/ sales attendant
Okaishi Number 2 market
02.2015 - 09.2016
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Tracked stock using company inventory management software.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
Associate of Arts - Graphic Design And Web Design
IPMC Institute of Technology
Accra, Ghana11.2017
High School Diploma -
T.I Ahmadiyya Senior High
06.2009
Skills
- Recruiting and interviewing
- Team-orientated
- Customer satisfaction
- Outstanding communication skills
- Professional mobile hardware Technician
- Multitasking and Organization
- Attention to Detail
- Works Well Under Pressure
- Installation and Repair
- Maintenance and repairs
- Written/Verbal Communication
Languages
English
Certification
- Google Digital workshop [The open University and iab.europe] 2022/02]
music ,soccer, movies ,research
listen to reggae ,rnb soul ,classic and hip pop ,afro music and amapiano .watching soccer games ,like educative and current movies
Timeline
Technician/Field Sales Manager
UNIFIX AVANT GERDE
09.2022 - Current
General store manager /Head Technician
Mycellphonerepairs
07.2018 - 08.2021
Bartender
Burger & Relish
10.2016 - 05.2018
shop/ sales attendant
Okaishi Number 2 market
02.2015 - 09.2016
Associate of Arts - Graphic Design And Web Design
IPMC Institute of Technology
High School Diploma -
T.I Ahmadiyya Senior High
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