Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VIVIAN NANA ABENA OSEI

Secretary
Accra

Summary

A dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments, offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team work environments with organized office professional experience in various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

2
2
years of professional experience

Work History

Assistant Secretary

Ghana Revenue Authority
10.2022 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
  • Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created and updated records and files to maintain document compliance.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Coordinated events, meetings, and conferences for seamless execution and positive stakeholder experience.
  • Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
  • Increased productivity by conducting research to support decision-making processes among executive team members.
  • Maintained accurate records using various database software programs for easy access to vital information.
  • Enhanced customer satisfaction by providing prompt responses to inquiries via phone calls or email correspondence.
  • Resolved internal/external conflicts professionally and diplomatically.
  • Assisted in budget preparation and expense tracking for improved financial management within the department.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Administrative Assistant(Secretary)

Weija-Gbawe Municipal Assembly
09.2021 - 12.2021
  • Answering multi-line phone calls and delivering messages to staff and greeting visitors.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Education

Bachelor of Arts - Secretarial Studies And Office Administration

Koforidua Technical University
Koforidua, Ghana
09.2022

High School Diploma -

St. Dominic's Senior High Technical School
Kwehu- Pepease
05.2018

Skills

  • Customer Service
  • Microsoft Office Suite
  • Strong Organization
  • Spreadsheet development
  • Office Management
  • Meeting planning
  • Report Generation
  • Office Administration
  • Presentation Creation
  • Meeting Coordination
  • Multitasking and Time Management
  • Correspondence Writing
  • Clear Communication

Languages

English
Bilingual or Proficient (C2)

Timeline

Assistant Secretary

Ghana Revenue Authority
10.2022 - 09.2023

Administrative Assistant(Secretary)

Weija-Gbawe Municipal Assembly
09.2021 - 12.2021

Bachelor of Arts - Secretarial Studies And Office Administration

Koforidua Technical University

High School Diploma -

St. Dominic's Senior High Technical School

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