VIVIAN NANA ABENA OSEI
Accra
Summary
Proactive and detail-oriented professional with experience at Ghana Revenue Authority, adept in office administration and customer relations. Excelled in managing sensitive information and streamlining office operations, enhancing efficiency. Skilled in Microsoft Office and organization, consistently delivering seamless support and improving client satisfaction.
Overview
2
2
years of professional experience
Work History
Receptionist
Ghana Revenue Authority
Agbogbloshie TSC
11.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Assistant Secretary( Intern)
Weija-Gbawe Municipal Assembly
Weija-Gbawe
10.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated records and files to maintain document compliance.
- Coordinated events, meetings, and conferences for seamless execution and positive stakeholder experience.
- Responded to inquiries from callers seeking information.
Education
Higher National Diploma - Secretaryship And Management Studies
Koforidua Technical University
Koforidua 09.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Greeting and Seating Clients
- Data inputting
- Office Administration
- Documentation And Reporting
- Typing Speed
- Service-oriented mindset
- Office equipment operations
- Attention to Detail
- Microsoft Office
- Meeting Preparation
Timeline
Receptionist
Ghana Revenue Authority
11.2022 - 09.2023
Assistant Secretary( Intern)
Weija-Gbawe Municipal Assembly
10.2021 - 01.2022
Higher National Diploma - Secretaryship And Management Studies
Koforidua Technical University