VIVIAN YEBOAH-BEDIAKO
ACCRA
Summary
Diligent Storekeeper with highly developed skills in inventory management, customer service and stockroom layouts. Track record of successfully investigating and resolving customer complaints and maintaining pre-determined stock levels. Focused on consistently offering friendly, engaging service to over 22 customers daily.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Storekeeper
FOOD SYSTEM RESILIENCE PROGRAMME
01.2021 - Current
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Kept sales receipts and maintained accounting records.
- Received, merchandised and arranged all shop items for visual display.
- Filled orders by gathering merchandise specified in requisitions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Ordered goods from various vendors to maintain store merchandise levels.
- Conducted stocktaking exercise to check and count all product inventories.
- Monitored merchandise on shelves and in storage using inventory control system.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Issued invoices to request payment from customers every month.
- Planned budgets and authorized payments and merchandise returns.
- Resolve 40% of purchase order variances by following up with vendors on overdue purchase orders.
Receptionist Administrator
MINISTRY OF FOOD & AGRICULTURE
09.2012 - 12.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Monitored front areas so that questions could be promptly addressed.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
Education
BBA - PROCUREMENT & SUPPLY CHAIN MANAGEMENT
METHODIST UNIVERSITY COLLEGE OF GHANA
ACCRA, GHANA12.2021
Skills
- Customer Inquiries
- Shipment Processing
- Sales Professional
- Quantity Checking
- Inventory Management
- Storage Management
- Incoming Shipments Review
- Customer Service
- Positive and Friendly
- Stocking and Replenishing
Timeline
Storekeeper
FOOD SYSTEM RESILIENCE PROGRAMME
01.2021 - Current
Receptionist Administrator
MINISTRY OF FOOD & AGRICULTURE
09.2012 - 12.2020
BBA - PROCUREMENT & SUPPLY CHAIN MANAGEMENT
METHODIST UNIVERSITY COLLEGE OF GHANA
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