Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Languages
Timeline
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VIVIAN MANTEAW

Summary

I aspire to be in a more versatile role with the opportunity to apply variety of knowledge and experience I have acquired in the various roles I have handled.

I am a proactive individual, who is confident and hard working. I have great experience in business, administration and impeccable communication skills, which have made me an asset wherever I find myself. I am self-motivated, detail-oriented and capable of working under pressure. I am a quick learner, apt at working independently but also a great team player with excellent interpersonal skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

GCB Bank PLC
01.2011 - 01.2013
  • Accept cash deposits of any amount from customers and effect cash payments to customers.
  • Dutifully scrutinize all payment instruments presented for payment before processing same in the core banking application.
  • Make cash payments within authorization limits defined by the Bank from time to time and take full responsibility for such payments.
  • Undertake first-level KYC and anti-money laundering checks on all cash lodgments and all cash payment instructions received and promptly report any suspicious transactions to the immediate supervisor.

Personal Banker

01.2009 - 01.2011
  • Open all new CASA accounts and offering customer advisory services in respect of the various accounts available in the Bank.
  • Market the Bank`s products and services through aggressive cross-selling strategies
  • Handle all requests from Visa and MasterCard holders; verified by Visa and MasterCard Secure code maintenances.

Credit-Officer

GCB Bank PLC
01.2017
  • Market the Branch`s Asset Product Portfolio (24-Hour Loans, Management & Staff Loans, Easy Pick, Facility Against Investments, Salary Advance, amongst others)
  • Process all Consumer Loans through the appropriate Application Software
  • Monitor all disbursed Consumer Loans to avoid slippages in the portfolio and maintain asset quality.
  • Liaise with the Recoveries Unit to recover all overdue consumer loans.
  • Liaise with Corporate and SMEs Relationship Managers to maintain quality of Corporate and SMEs-managed Advances portfolio.
  • Plan, co-ordinate and monitor growth of all Consumer Loans.
  • Identify opportunities for cross-selling and referral to other GCB lines through developing and maintaining a close understanding of Customers` business.

Back Office Support Staff /ATM Custodian

GCB Bank PLC
01.2014
  • Handle salary through ACH and in the Core Banking Application Software.
  • Investigate and liaise with S&IT to resolve all system-related issues.
  • Arrange General Ledger Vouchers and print the Accounting Journal Report daily for the General Ledger Call Over.
  • Monitor all suspense accounts and undertake reconciliation of accounts.
  • Process requests for issuance of Payment Orders and GCB Express against account.
  • ATM Replenishing and undertaking daily reconciliation activities

Education

KNUST(CEMBA)

Presbyterian University College (BSc Marketing)

Chartered Institute of Marketing (CIM)

Ghana Senior High School, Koforidua

Skills

  • Proficient in the use of Microsoft office suite (word, excel, PowerPoint)
  • Persuasive skills
  • Good leadership skills
  • Good presentation skills
  • Good customer service skills
  • A team player
  • Results oriented
  • Knowledgeable and friendly

Accomplishments

As a credit officer, I grew the loan portfolio of Tema Community 25 branch from zero in February 2018 to GHC 6 million and over in 2023.

References

  • Susana Nelson, Branch Manager, GCB Bank Plc, Tema Com.25, 0244363538
  • Faith Klutse Kukubor, Branch Manager, GCB Bank Plc, Nungua, 0244751415

Hobbies and Interests

  • I enjoy reading as this affords me the opportunity to be abreast with the changing business environment.
  • I love to sing as its boost my self-confidence.
  • I also appreciate individual brilliance.

Languages

English
First Language

Timeline

Credit-Officer

GCB Bank PLC
01.2017

Back Office Support Staff /ATM Custodian

GCB Bank PLC
01.2014

Customer Service Representative

GCB Bank PLC
01.2011 - 01.2013

Personal Banker

01.2009 - 01.2011

KNUST(CEMBA)

Presbyterian University College (BSc Marketing)

Chartered Institute of Marketing (CIM)

Ghana Senior High School, Koforidua

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VIVIAN MANTEAW