VIVIAN BOAKYEWAA
System administrator, Retail Advisor , Safety Officer , customer relation officer
Takoradi,AA
Summary
Results-driven and detail-oriented professional with a strong foundation in computer networking and proven experience in customer service within the telecommunications industry. Skilled in troubleshooting network systems, providing technical support, and ensuring seamless connectivity for clients. Recognized for excellent communication, problem-solving, and interpersonal skills, with the ability to build strong customer relationships and deliver high-quality service. Adept at working in fast-paced environments, handling client inquiries, and resolving issues efficiently to ensure customer satisfaction.
Overview
1
1
year of professional experience
Work History
Retail Advisor
Telecel Ghana
Takoradi
01.2025 - 08.2025
- Assisted customers with product selection, inquiries, and after-sales support, ensuring a positive customer experience.
- Promoted and sold mobile products, devices, and services to meet sales targets.
- Handled customer complaints and provided timely solutions to maintain satisfaction and loyalty.
- Educated clients on product features, promotions, and new technologies.
- Processed sales transactions, managed stock, and ensured accurate record-keeping.
- Collaborated with team members to achieve branch goals and deliver excellent service.
- Assisted customers with basic network issues and technical troubleshooting.
- Provided frontline support to customers effectively resolving sim card and network related issues.
- Assisted customers with broadband products registration and router setup.
- Gained hands on experience in the network department.
- Assisted with cable laying and fiber optic connections.
Health and Safety Officer (Industrial Attachment)
Ghana Engineering Services Company
Kumasi
- Conducted workplace risk assessments and hazard identification.
- Supported daily site safety inspections and safety compliance.
- Participated in worker induction and safety orientation.
- Helped prepare safety reports, incident logs, and inspection records.
Education
West African Senior School Certificate Examination (WASSCE) -
Artic Senior High School
Certificate in Occupational Health and Safety -
Takoradi Technical University
Bachelor of Technology - Computer networking
Takoradi Technical University
TakoradiSkills
- Workplace Hazard Identification
- Risk Assessment & Job Hazard Analysis (JHA)
- Site Safety Inspections
- Accident/Incident Reporting
- Safety Induction & Toolbox Meetings
- Compliance Monitoring
- Emergency Response Procedures
- Safety Policies & Documentation
- Report Writing & Record Keeping
- Strong ICT & Networking Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Digital Safety Report Management
- Computer Networking & Troubleshooting
- Data Entry & Documentation
- Email Communication
- Good Communication
- Attention to Detail
- Teamwork
- Problem-Solving
- Time Management
- Ability to Work Under Pressure
References
- Mr. Daniel Amoah, Supervisor, Technology Department, Telecel Ghana, 0202005599
- Mr. Charles Anokye, Electrical Engineer, Newmont Ghana, 0543908667, anokyecharles72@yahoo.com
Personal Information
- Date of Birth: 07/22/96
- Gender: Female
- Nationality: Ghanaian
- Marital Status: Single
Attachment
Industrial Attachment - Health and Safety Officer, Ghana Engineering Services Company, Kumasi, Conducted workplace risk assessments and hazard identification., Supported daily site safety inspections and safety compliance., Participated in worker induction and safety orientation., Helped prepare safety reports, incident logs, and inspection records.
Languages
English
Beginner
A1
Timeline
Retail Advisor
Telecel Ghana
01.2025 - 08.2025
Health and Safety Officer (Industrial Attachment)
Ghana Engineering Services Company
West African Senior School Certificate Examination (WASSCE) -
Artic Senior High School
Certificate in Occupational Health and Safety -
Takoradi Technical University
Bachelor of Technology - Computer networking
Takoradi Technical University