Vivian Agorhom
Summary
Highly motivated Banking Specialist with 15 years’ experience providing Stella services to clients in the Banking sector. Poses the skillsets to work with minimal supervision with the ability to meet tight deadlines in a pressured environment. Seeking to become a dynamic and efficient client service provider to increase organizational growth
Overview
19
19
years of professional experience
Work History
Customer Relationship Officer/Credit Administrator
Prudential Bank Limited |Accra Ghana
01.2019 - Current
- Market the full range of Prudential Bank Products and Services to the public
- Establish and maintain strong business relationship with customers through regular visits
- Advise and educate customers on best banking practices
- Prepare proposals with appropriate solutions to targeted business
- Account opening for Personal, Enterprise and Corporate
- Market the Bank’s credit & investment products to customers
- Receive customers credit application and process for management consideration or for further appraisal
- Advice customers on the approval of their credit facilities, terms and conditions and ensure customers comply with the terms stated
- Monitor loan and overdraft account and advice customers on repayment dates and expiry dates
- Monitor credit facilities to ensure that customers do not default
- Visit borrowing customers and prepare call/status reports to management
- Check and review facility files to ensure proper filling and documentation
- Prepare monthly returns on loans and overdrafts
- Ensure that all confidential and restricted information are strictly safeguarded and handled according to the bank’s data security policy.
Chief Teller/Teller
Prudential Bank Limited, Accra
01.2008 - 01.2018
- Authorized Tellers’ transactions of cash movement in and out of vault
- Supervised and monitored Tellers
- Organized evacuation of cash to Cash Processing Centre
- Paying and receiving cash in local and foreign currencies
- Receiving local and foreign currency cheque lodgments for customers
- Processing and paying money transfer services
- Processing e-zwich payments and deposits
- Balancing of the day’s work in an accurate and timely manner.
Front Desk Clerk
COB A Industries Limited
Accra
01.2005 - 01.2006
- Recorded staff attendance for the Human Resource Department
- Assisted HR in recruiting staff
- Assisted in Secretarial duties
- Experience and Training
Education
Bachelor of Business Administration - Banking and Finance
Dominion University College
12.2016
Diploma - Business Administration
Zenith University College
06.2008
Senior Secondary School Certificate -
Tema Secondary School
08.2005
Skills
- Proficient on the banking software of Flexcube
- Customer Relations
- Team Building
- Complaint Resolution
- Product Knowledge
- Data Entry
- Data Collection
- Upselling and Cross Selling
- Minute Taking
- Clerical Support
References
- References
- Geraldine Williams, Operations Manager, Prudential Bank Ltd, Ghana +233(0) 24 473 8728 Geraldine.williams @prudentialbank.com.gh
- Lydia Asante-Boadu, Manager , Prudential Bank Ltd, Ghana +233 (0) 24 562 4696 Lydia.Asante-Boadu@prudentialbank.com.gh
- Isaac Owusu, Head Pastor, Greater Works Assemblies of God Ghana +233 (0) 24 962 2742
- Isaacyowusu@gmail.com
Languages
Timeline
Customer Relationship Officer/Credit Administrator
Prudential Bank Limited |Accra Ghana
01.2019 - Current
Chief Teller/Teller
Prudential Bank Limited, Accra
01.2008 - 01.2018
Front Desk Clerk
COB A Industries Limited
01.2005 - 01.2006
Bachelor of Business Administration - Banking and Finance
Dominion University College
Diploma - Business Administration
Zenith University College
Senior Secondary School Certificate -
Tema Secondary School