VIOLET COBBLAH
Summary
Highly skilled and adaptable professional with expertise in customer service, data management and administrative support. Possesses English along with proficiency in Microsoft Office and modern tools for data handling and remote collaboration. Proven track record of delivering results ahead of schedule, fostering teamwork, and maintaining high-quality standards in diverse work environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
State Street Ghana Limited
04.2024 - 09.2024
- Greet and assist customers and provide them with product information and guidance
- Collaborate with team members to achieve sales targets and contribute to a positive working environment
- Assist in restocking merchandise, performing inventory checks, and reporting discrepancies
- Respond to customer inquiries and resolve issues professionally
- Maintain a clean and organized sales floor including product displays
- Accurately process customer transactions including cash, credit card, and mobile transactions
- Listen to customer needs and preferences to recommend appropriate merchandise
ECG Kasoa Head Office
Special Auditing Team
11.2023 - 01.2024
- Conducted quality assurance checks on collected data to identify and rectify discrepancies
- Facilitated training sessions for data collection staff to enhance their understanding of quality requirements and best practices
- Conducted regular data audits and quality checks, promptly identifying and resolving inconsistencies to maintain data integrity
Data Collector
Beacon Power Services/ECG
05.2023 - 10.2023
- Carried out adequate ECG asset tagging
- Collected and compiled data from customers using CAIMS Software
- Collaborated closely with cross-functional teams to align data collection processes with project goals and requirements
- Documented data collection procedures, contributing to standardized processes that improved overall efficiency
- Employed attention to detail while recording and entering data, maintaining high levels of data precision
National Service Personnel (Human Resource Department)
Volta River Authority
11.2021 - 08.2022
- Assisted in filling, retrieval of documents of retired and deceased staff to the archives
- Recorded, dispatched, and made copies of all documents leaving R&D (Resourcing and Documentation) to any location both internal and external
- Recorded slips indicating changes in employee status and forwarded those slips to the HRMS (Human Resource Management Systems) team to make necessary updates
- Sorted documents such as candidates' CVs and appraisal sheets for use by panel members in upcoming job interviews
- Sorted and transferred staff files, ensuring confidentiality
Script Checker
West African Examination Council
Accra
11.2020 - 11.2020
- Checked for general errors on marked scripts
- Detected errors to be corrected by a senior supervising official
- Calculated the grand total of marks accumulated by a candidate
Education
B. A. - Psychology and Information Studies
UNIVERSITY OF GHANA
01-2022
West African Senior Secondary Certificate Examination -
GHANA SENIOR HIGH SCHOOL
04-2017
Basic Education Certificate Examination -
CAMBRIDGE SCHOOL
ACCRA08-2014
Skills
- Microsoft Office (Word, Excel, Power point)
- Project Management
- Team leadership
- Excellent Communication Skills
- Sales and Marketing Skills
- Multitasking skills
- Active listening
- Team work skills
- Excellent Customer Service skills
- Operating and using a modern point of sale (POS) system
- Point of sale operation
- Retail store operations
- Time management
- Merchandise display
- Customer engagement
References
- Jonathan Okyere, Business Development Manager, Radiance Petroleum Limited, jonathanokyere15@gmail.com
- Sille Dankwah, Administrative Assistant, Volta River Authority, siile.dankwah@vra.com, P.O. BOX MB 77, Ministries, Accra, Greater Accra
Leadershipexperienceandawards
- Senior Compound Prefect, Ghana Senior High School, 02/2016, 02/2017, Providing guidance and support to fellow students to ensure a clean and safe environment for all., Serving as a liaison between students and school administration regarding compound-related matters., Organizing and leading teams of students for tasks such as gardening, landscaping, or other maintenance activities.
- 2nd place award in hockey, Koforidua inter-schools tournament, 01/2017
Languages
English
Upper Intermediate
B2
Timeline
Sales Associate
State Street Ghana Limited
04.2024 - 09.2024
ECG Kasoa Head Office
Special Auditing Team
11.2023 - 01.2024
Data Collector
Beacon Power Services/ECG
05.2023 - 10.2023
National Service Personnel (Human Resource Department)
Volta River Authority
11.2021 - 08.2022
Script Checker
West African Examination Council
11.2020 - 11.2020
B. A. - Psychology and Information Studies
UNIVERSITY OF GHANA
West African Senior Secondary Certificate Examination -
GHANA SENIOR HIGH SCHOOL
Basic Education Certificate Examination -
CAMBRIDGE SCHOOL