Vincent Viiru
Administrative Manager
Accra Ghana
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Senior Administrative Manager
Accra Psychiatric Hospital
05.2017 - Current
- Streamlined office processes by implementing new filing systems and organizational tools, resulting in increased efficiency.
- Optimized team productivity by delegating tasks strategically and managing schedules effectively.
- Established strong relationships with clients, fostering trust and loyalty that contributed to client retention and business growth.
- Enhanced employee morale by organizing team-building events and providing regular feedback on performance improvements.
- Boosted company reputation through the successful coordination of corporate events, trade shows, and conferences.
- Managed complex projects involving cross-functional teams, ensuring timely completion within budget constraints.
- Mentored junior staff members in administrative best practices, contributing to overall improvement in team capabilities.
- Collaborated closely with executive leadership to develop strategic plans that aligned with overall company objectives.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Relationship Manager, Corporate Banking
Beige Capital Gh Ltd
09.2016 - 05.2017
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Corporate Relationship Officer
Express Savings And Loans
05.2016 - 09.2016
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Maintained and built close relationships with customers through regular contact and visits.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
Business Development Manager
Vodafone Ghana, Business Solutions Head Office
01.2013 - 01.2015
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
Data Processing Officer, Contract
Ghana Statistical Service, Secretariat
02.2012 - 05.2012
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Verified data checking for compliance, error and repeat data.
- Performed regular quality control checks to verify accurate entry of data.
- Assisted team by compiling internal reporting data.
- Maintained and referenced training documentation for entry process.
- Completed time-sensitive data entry requests.
- Optimized database performance by regularly updating, maintaining, and troubleshooting system issues.
Teacher, National Service Personnel
Begho Senior High School
10.2010 - 08.2011
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Volunteer, Budumburam Refugee Camp
UNHCR
07.2008 - 08.2008
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Bachelor Of Laws - Law (Pre-Law)
Wisconsin International University College
Accra-Ghana06.2020
Bachelor Of Arts - African Studies
University of Cape Coast
Cape Coast-Ghana05.2010
Skills
- Financial Analysis
- Problem Solving
- Team Leadership
- Event Coordination
- Interpersonal Skills
- Training and Development
- Document Management
- Process Improvement
- Customer Service
- Multitasking
- Customer Service Management
Timeline
Senior Administrative Manager
Accra Psychiatric Hospital
05.2017 - Current
Relationship Manager, Corporate Banking
Beige Capital Gh Ltd
09.2016 - 05.2017
Corporate Relationship Officer
Express Savings And Loans
05.2016 - 09.2016
Business Development Manager
Vodafone Ghana, Business Solutions Head Office
01.2013 - 01.2015
Data Processing Officer, Contract
Ghana Statistical Service, Secretariat
02.2012 - 05.2012
Teacher, National Service Personnel
Begho Senior High School
10.2010 - 08.2011
Volunteer, Budumburam Refugee Camp
UNHCR
07.2008 - 08.2008
Bachelor Of Laws - Law (Pre-Law)
Wisconsin International University College
Bachelor Of Arts - African Studies
University of Cape Coast
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