Vida Afriyie

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

· Meet with a client to discuss their needs and give advice on fabric, patterns and styles.

• Developed a strong reputation for exceptional craftsmanship, resulting in a loyal customer base and word-of-mouth referrals.
• Invested in professional development through attending industry events, workshops, and training sessions to stay current with the latest dressmaking trends and techniques.

· Supervise product development and design details of product specifications for Ghana Port and Harbour Authority.

· Increased safety rating by ensuring quality and efficient use of machines, space and personnel on the factory floor.

· Trained and managed six (12) tailors and dressmakers for Ghana Port and Harbour Authority

• Catalogued and organized books, materials and other documents for proper library management.
• Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
• Assisted librarians with collection development by providing input on emerging trends, patron needs, and usage statistics.
• Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
• Contributed to a welcoming library environment by promptly addressing patron inquiries and concerns.