Summary
Overview
Work History
Skills
Reading
Education
Languages
Timeline
88
VICTUS NYAVOR

VICTUS NYAVOR

Accra

Summary

Accomplished IT Support Specialist with a proven track record at Upwork.com, enhancing system efficiency and resolving complex issues, demonstrating expertise in software installation and exceptional problem-solving abilities. Skilled in virtualization technologies and ITIL processes, I've significantly improved helpdesk support and customer satisfaction through innovative solutions and effective team leadership.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

IT Support Specialist

Upwork.com
03.2024 - Current
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for [Number] employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Supervisor

Ghana Statistical Service
02.2024 - 03.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Customer Service Representative

Upwork.com
01.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Territory Sales Manager

Nestle
06.2022 - 09.2023
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
  • Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.

Skills

  • Software Installation
  • Printer troubleshooting
  • Virtualization Technologies
  • ITIL Processes
  • System Configuration
  • Helpdesk call support
  • Cloud computing knowledge
  • Remote Support Capabilities

Reading

i love reading non-fiction books on personal development and traveling to explore new cultures and cuisines.

Education

Bachelor of Science - INFORMATION TECHNOLOGY MANAGEMENT

UNIVERSITY OF PROFESSIONAL STUDIES
ACCRA
09.2019 - 08.2023

Languages

English
Advanced (C1)
Twi
Advanced (C1)
Ewe
Upper intermediate (B2)

Timeline

IT Support Specialist

Upwork.com
03.2024 - Current

Supervisor

Ghana Statistical Service
02.2024 - 03.2024

Customer Service Representative

Upwork.com
01.2023 - 02.2024

Territory Sales Manager

Nestle
06.2022 - 09.2023

Bachelor of Science - INFORMATION TECHNOLOGY MANAGEMENT

UNIVERSITY OF PROFESSIONAL STUDIES
09.2019 - 08.2023

Similar Profiles

CREATE PROFILE
VICTUS NYAVOR