Summary
Overview
Work History
Education
Skills
Watching movies, listening to music and cooking
Timeline
Generic

Victoria Missi Awini

Accra

Summary

Dynamic Office Administrative Assistant with proven expertise at Steel Searcher Ghana Limited, excelling in schedule management and verbal communication. Recognized for enhancing customer satisfaction through effective conflict resolution and empathetic service as a Customer Service Representative at Aiteltigo. Committed to fostering positive client relationships and maintaining a professional office environment.

Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.

Overview

9
9
years of professional experience

Work History

Office Administrative Assistant

Steel Searcher Ghana Limited
05.2018 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Aiding with acquiring various mandatory certificate and registrations required by laws of the Republic.

Customer Service Representative

Aiteltigo
04.2016 - 05.2018
  • Effectively handled escalated calls, resulting in solutions that satisfied both the organization and its clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Arts - Communications

African University of Communications. (AUCC)
Accra
11-2023

Skills

  • Schedule management
  • Microsoft office
  • Verbal communication
  • Data entry
  • Telephone reception
  • Customer engagement
  • Business correspondence
  • Human resources
  • Expense reporting

Watching movies, listening to music and cooking

Watching movies and listening to music helps me to release stress, improve my focus, improve memory retention and increase relaxation. Cooking on the other hand deepens my connection with food and culture. It boost my creative skill and increase my self-confident level.

Timeline

Office Administrative Assistant

Steel Searcher Ghana Limited
05.2018 - 04.2025

Customer Service Representative

Aiteltigo
04.2016 - 05.2018

Bachelor of Arts - Communications

African University of Communications. (AUCC)
Victoria Missi Awini