Summary
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Victoria Boateng

ACCRA

Summary

PMP-certified project management professional with more than 15 years of experience in technology-enabled operations, and the coordination of large-scale public sector projects delivery, operational improvement, and stakeholder management. Seeking to contribute to research on The Impact of AI on Business Operations in knowledge-intensive technology firms.

Work History

Regional IT Officer

Electoral Commission of Ghana
01.2019 - Current
  • Manages day-to-day operations and provides technical and user support across regional and district offices, ensuring continuity of service delivery
  • Leads deployment and operational management of IT systems supporting national processes to ensure system readiness and data integrity
  • Coordinates with national network service providers and monitors service delivery to ensure reliable connectivity supporting operations at the regional and district levels
  • Contributes to risk analysis and mitigation planning implementation of programs and processes within the region
  • Delivers and coordinates structured training sessions for the 34 districts within the Greater Accra Region, contributing to minimizing field challenges and improving data accuracy

Electoral Officer

Electoral Commission of Ghana
01.2014 - 01.2019
  • Facilitated the technical training of temporary personnel on digital registration and identification systems, ensuring strict adherence to standard operating procedures, delivering value to stakeholders (2018)
  • Provided end-to-end logistical support during peak national operational cycles, managing the secure movement of resources and personnel to ensure seamless service delivery across multiple nodes, minimizing field challenges, and improving data accuracy
  • Contributed to the design and implementation of large-scale stakeholder engagement and education programs, improving public understanding of registration protocols and enhancing the accuracy of the national database (2016)

Principal Electoral Supervisor

Electoral Commission of Ghana
01.2010 - 01.2014
  • Supervised Electoral and voter registration operations within assigned jurisdictions, ensuring seamless service delivery across multiple nodes in 2012

Earlier Professional Experience

Electoral Commission of Ghana
01.2002 - 01.2010
  • Held various operational and administrative positions supporting election management and public-sector service delivery, contributing to minimizing field challenges and improving data accuracy.

Education

Master of Science - Project Management

Kwame Nkrumah University of Science and Technology
02-2021

Bachelor of Science - Information Technology

Methodist University College
07-2014

Diploma - IMIS

NCR Computer Training Institute
12-2001

General Certificate of Education - Ordinary Level

Begoro Senior High School
Begoro - Akim, Ghana
06-1994

Skills

  • Ability to work independently, take initiative, and contribute to a collaborative research environment
  • Excellent written and verbal communication skills in English
  • Strong analytical, communication, and problem-solving skills
  • Coordination skills, with the ability to work effectively in diverse, multi-stakeholder environments
  • Team Leadership and Management Capabilities
  • Stakeholder Engagement & Facilitation
  • Case Study Research

Accomplishments

EXPERIENCE
2019 TO PRESENT
REGIONAL IT OFFICER, ELECTORAL COMMISSION OF GHANA KEY RESPONSIBILITIES:

• Manages day-to-day operations and provides technical and user support across regional and district offices, ensuring continuity of service delivery
• Leads deployment and operational management of IT systems supporting national processes to ensure system readiness and data integrity
• Coordinates with national network service providers and monitors service delivery to ensure reliable connectivity supporting operations at the regional and district levels
• Contributes to risk analysis and mitigation planning implementation of programs and processes within the region.
• Delivers and coordinates structured training sessions for the 34 districts within the Greater Accra Region, contributing to minimizing field challenges and improving data accuracy

2014 - 2019
ELECTORAL OFFICER, ELECTORAL COMMISSION OF GHANA

• Facilitated the technical training of temporary personnel on digital registration and identification systems, ensuring strict adherence to standard operating procedures, delivering value to stakeholders (2018)
• Provided end-to-end logistical support during peak national operational cycles, managing the secure movement of resources and personnel to ensure seamless service delivery across multiple nodes, minimizing field challenges, and improving data accuracy.
• Contributed to the design and implementation of large-scale stakeholder engagement and education programs, improving public understanding of registration protocols and enhancing the accuracy of the national database (2016)

(2010 – 2014)
PRINCIPAL ELECTORAL SUPERVISOR
Supervised Electoral and voter registration operations within assigned jurisdictions, ensuring seamless service delivery across multiple nodes in 2012

(2002 – 2010)
EARLIER PROFESSIONAL EXPERIENCE, ELECTORAL COMMISSION OF GHANA

Held various operational and administrative positions supporting election management and public-sector service delivery, contributing to minimizing field challenges and improving data accuracy.

Certification

  • PMP
  • PMI Member (Ghana Chapter)
  • (March 2022) to Present

Timeline

Regional IT Officer

Electoral Commission of Ghana
01.2019 - Current

Electoral Officer

Electoral Commission of Ghana
01.2014 - 01.2019

Principal Electoral Supervisor

Electoral Commission of Ghana
01.2010 - 01.2014

Earlier Professional Experience

Electoral Commission of Ghana
01.2002 - 01.2010

General Certificate of Education - Ordinary Level

Begoro Senior High School

Diploma - IMIS

NCR Computer Training Institute

Bachelor of Science - Information Technology

Methodist University College

Master of Science - Project Management

Kwame Nkrumah University of Science and Technology
Victoria Boateng