Victoria Ashitey
Accra
Summary
.Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
1
1
year of professional experience
Work History
Receptionist
Camara
02.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Waitress
Camara
10.2020 - 02.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Answered customers' questions, recommended items, and recorded order information.
Education
Certificate - Cosmetology
12.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Greeting and Seating Clients
- Professional Demeanor
Languages
English
Intermediate (B1)
Timeline
Receptionist - Camara
02.2021 - 02.2022
Waitress - Camara
10.2020 - 02.2021
Gh Cosmetology School /diza World Beauty College - Certificate , Cosmetology
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