Victoria Amponsah
Journalist/ Office Administrator
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Administrative Manager
Sparrows Intelligent Security
Accra, Greater Accra
09.2022 - Current
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Met department budgets by monitoring and reporting on office expenses.
- Verified customer information for orderly, up-to-date online systems.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Receptionist
SummerHill Estate
Accra, Greater Accra
12.2021 - 09.2022
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Compiled information from files and research to satisfy information requests.
Journalist
Summer Radio (Nananom Media)
Accra, Greater- Accra
06.2020 - 12.2021
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Edited and proofread articles to achieve peak accuracy and quality.
- Collaborated with editors and other journalists to create compelling content.
- Researched and gathered information to develop accurate and credible stories.
- Applied understanding of public opinion, social media, and traditional media use to create engaging and attention-grabbing stories.
- Maintained up-to-date knowledge of current events and industry trends.
- Provided on-air commentary for local radio and television stations.
- Anchored popular broadcast program with good ratings and audience engagement.
- Developed relationships with sources and contacts to gain additional insight.
- Fact-checked breaking news headlines by performing background research.
- Reported from field locations and wrote stories under tight deadlines.
- Presented developments in stories in live broadcasts and recordings.
News Anchor
Radio Univers
Accra, Accra- Ghana
06.2020 - 06.2020
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Fact-checked breaking news headlines by performing background research.
- Planned and conducted research and pitched long-form stories to promote investigative news topics.
- Reported from field locations and wrote stories under tight deadlines.
- Anchored popular broadcast program with good ratings and audience engagement.
- Participated in editorial meetings to discuss story ideas and content.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Presented developments in stories in live broadcasts and recordings.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
Education
Executive Certificate - Security Intelligence
KNUTSFORD UNIVERSITY
East Legon-Accra 09.2022 - Current
Diploma In Journalism And Media Studies - Radio And Television Broadcasting
GH Media School
Achimota- Accra-Ghana 02.2017 - 05.2019
Advance Certificate In Communication And Governanc - Communications
KNUTSFORD UNIVERSITY
East Legon-Accra-Ghana 08.2019 - 11.2019
Skills
Payroll and budgeting
Timeline
Administrative Manager
Sparrows Intelligent Security
09.2022 - Current
Executive Certificate - Security Intelligence
KNUTSFORD UNIVERSITY
09.2022 - Current
Receptionist
SummerHill Estate
12.2021 - 09.2022
Journalist
Summer Radio (Nananom Media)
06.2020 - 12.2021
News Anchor
Radio Univers
06.2020 - 06.2020
Advance Certificate In Communication And Governanc - Communications
KNUTSFORD UNIVERSITY
08.2019 - 11.2019
Diploma In Journalism And Media Studies - Radio And Television Broadcasting
GH Media School
02.2017 - 05.2019
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