VERON NTANFU ENOW
Housekeeper
Kumasi,Ashanti
Summary
Proven Housekeeper and Wash Bay Attendant with a track record of enhancing cleanliness and customer satisfaction at Mr. Anane Raphael and Abangna Washing Bay. Leveraged expertise in cleaning techniques and relationship building to significantly improve service quality. Excelled in teamwork and maintaining high safety standards, consistently exceeding employer expectations without failure. I render full assurance to consistently and enthusiastically maintain good and excellent well-done jobs.
Overview
5
5
years of professional experience
Work History
Housekeeper
Mr. Anane Raphael
Kumasi, Ghana
05.2021 - 08.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Wash Bay Attendant
Abangna Washing Bay
Kumasi, Ghana
06.2019 - 10.2023
- Improved vehicle cleanliness by thoroughly washing, waxing, and detailing both interior and exterior surfaces.
- Supported fellow team members as needed, fostering a collaborative work environment focused on achieving common objectives.
- Ensured high-quality results with meticulous attention to detail when performing vehicle cleaning tasks.
- Reduced wait times for customers by optimizing workflow processes within the wash bay facility.
- Consistently received positive feedback from customers regarding the quality of service provided at the wash bay facility.
- Identified potential issues with equipment, reporting them promptly for timely maintenance or repairs.
- Communicated effectively with customers to understand their specific needs or preferences prior to initiating vehicle cleaning processes.
- Demonstrated expertise in using various tools and equipment required for effective vehicle cleaning and detailing services.
- Maintained records of cleaning activities.
Education
High School Diploma - Building Construction Technology
Mpasatia Senior High Technical School
Kumasi, Ghana 09.2023
Skills
Cleaning techniques
Accomplishments
- Worked four times overtime hours during the holiday season at the request of management.
- Satisfied Employer's expectations exceedingly and excessively.
- Time management and good work ethics.
Languages
English
Bilingual or Proficient (C2)
Asante Twi
Advanced (C1)
Timeline
Housekeeper
Mr. Anane Raphael
05.2021 - 08.2024
Wash Bay Attendant
Abangna Washing Bay
06.2019 - 10.2023
High School Diploma - Building Construction Technology
Mpasatia Senior High Technical School
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