At Palace Pharmacy Limited, I excelled as a Medicine Counter Assistant, enhancing customer satisfaction through empathetic service and precise medication instructions. Skilled in drug classification and prescription interpretation, I also mentored new staff, significantly contributing to a collaborative and efficient work environment. My proactive approach in inventory management and customer engagement demonstrates my comprehensive hard and soft skill set.
Hi, I’m
Veronica 0245871078 Teye
Summary
Overview
6
years of professional experience
1
Certification
Work History
Palace Pharmacy Limited
Medicine Counter Assistant
2019.03 - Current (5 years & 6 months)
Job overview
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacy staff with preparing medications and filling orders.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Trained new pharmacy staff on computer system and drug management protocols.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
Education
Avenue Chemists Training School Accra, Ghana
from Medicine (Pre-Medicine)
12.2019
University Overview
Skills
- Stocking shelves
- Answering customer questions
- Product restocking
- Supply Restocking
- Prescription Interpretation
- Drug Classification Knowledge
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
Certification
- Licensed Job Title - Timeframe
- Area of certification, Company Name - Timeframe
- Area of certification Training - Timeframe
Languages
English
Advanced (C1)
Timeline
Medicine Counter Assistant
Palace Pharmacy Limited
2019.03 - Current (5 years & 6 months)
Avenue Chemists Training School
from Medicine (Pre-Medicine)
- Licensed Job Title - Timeframe
- Area of certification, Company Name - Timeframe
- Area of certification Training - Timeframe
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