VERONICA EMEFA TAWIAH
Administrative Officer
Accra,GREATER ACCRA
Summary
A keen and responsible professional with broad experience in compiling and analyzing information, organizing presentations, preparing reports, and maintaining utmost confidentiality. Highly equipped with experience in performing a variety of administrative, accounting, finance, and staff support duties. Well-organized, dedicated, disciplined, and self-motivated, with the ability to learn new things. Established ability to think up ideas to improve performance. Possesses keen business acumen and demonstrable bottom-line orientation.
Overview
4
4
years of professional experience
Work History
Sales Administrator
Sumundi Limited
04.2023 - 02.2024
- Developed a comprehensive database of suppliers and vendors that improved sourcing efficiency.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Developed and implemented sales policies and processes that reduced errors and improved customer satisfaction by 25%
- Created a filing system that improved data retrieval time
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Facilitated smooth onboarding of new clients by preparing necessary documentation, scheduling training sessions, and conducting follow-up calls.
Administrative Officer
Fanti Alphabet Medical Supply
06.2022 - 12.2022
- Prepared over 200 documents, including letters and financial invoices, improving operational efficiency by 20%.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved communication within organization through regular updates on policies, procedures, and key events.
- Created, prepared, and delivered reports to various departments.
Administrative Assistant
Sumundi Limited
07.2019 - 05.2022
- Provided great communication skills in answering or redirecting calls, as well as dealing with e-mail enquiries and offering digital and physical communication services
- Responsible for preparing, organizing, and storing information in paper and digital form
- Opened, sorted, and distributed messages and correspondence
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers
- Implemented easy filing system for systematic preservation of relevant information and easy retrieval of those documents
- Responsible for managing diaries of contact lists and scheduling meetings
- Entrusted with preparation of regular schedule reports, submit and reconcile expense reports
- Responsible for performing office management duties as well as organizing travel and accommodation for department team members.
National Service Person
University of Education(Winneba)
09.2018 - 08.2019
- Assisted senior lecturer in delivering services to students
- Scheduled and coordinated meetings and appointments between faculty and students
- Consistently provided instructional and administrative support as needed
- Assisted with academic research and analysis of academic papers through data analysis
- Assisted in program development and update curriculums as needed.
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout service term.
Intern
Ghana Revenue Authority
07.2017 - 09.2017
- Entrusted to compute tax liability on input of taxable income for national development
- Filing of Tax Records according to each taxpayer in a systematic way for easy retrieval
- Responsible for mobilizing revenue in a fair, effective, and effective manner
- Entrusted to provide timely and accurate responses when dealing with customers.
Education
Bachelor of Commerce (Administrative Management) -
University of Cape Coast
05.2018
Diploma (Database Technology) -
IPMC College of Technology
05.2014
Diploma (Database Technology) -
IPMC College of Technology
05.2014
WASSCE -
Mfantsiman Girls Secondary School
05.2013
WASSCE -
Mfantsiman Girls Secondary School
05.2013
Skills
- Microsoft Office Suite
- Google Workspace
- Data entry
- Professional email and phone etiquette
- Report preparation
- Calendar management
- Scheduling
- Filing and document management
- Analytical thinking
- Accuracy
- Multitasking
References
- Ms. Kate Manubea Addo, Internal Auditor, Ghana Education Service, +233242501202
- Awura Abena Amponsah, Co-founder, Sumundi Limited, +233242501202
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureCareer advancementTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsWork-life balanceTimeline
Sales Administrator
Sumundi Limited
04.2023 - 02.2024
Administrative Officer
Fanti Alphabet Medical Supply
06.2022 - 12.2022
Administrative Assistant
Sumundi Limited
07.2019 - 05.2022
National Service Person
University of Education(Winneba)
09.2018 - 08.2019
Intern
Ghana Revenue Authority
07.2017 - 09.2017
Bachelor of Commerce (Administrative Management) -
University of Cape Coast
Diploma (Database Technology) -
IPMC College of Technology
Diploma (Database Technology) -
IPMC College of Technology
WASSCE -
Mfantsiman Girls Secondary School
WASSCE -
Mfantsiman Girls Secondary School
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