Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Veronica Ofosu-Kontoh

Accra

Summary

Senior Banking Professional with over fifteen (15) years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and marketing. Highly detail-oriented and successful at meeting and exceeding organizational goals. Expertise in customer service relations and sales management. Possesses the skill set to motivate teams to perform at peak levels. A versatile professional with high entrepreneurial potential with unmatched counseling capabilities across corporate, social and religious sectors.

Overview

22
22
years of professional experience

Work History

Branch Manager

Ecobank Ghana Ltd
Tema
06.2016 - Current
  • Analyse business growth opportunities in the local market and develop appropriate strategies for capturing and growing our market share.
  • Work jointly and proactively with Business Segments (Commercial, Consumer & Corporate Banking) and product partners to increase Ecobank’s wallet share within the respective markets.
  • Review Account Plans for all RMs (CMB/CNB) attached to the branch with a view to enhancing customer wallet share, business volumes and earnings.
  • Ensure that credit approval memoranda (CAM) meet the Banks’ credit policy guidelines and loan accounts are operated within ‘credit approval’ limits.
  • Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business and channels - across all business segments.
  • Constantly review strategies to ensure that excellent, efficient and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch.
  • Motivate and lead team to achieve consistent profitability through a clear process for setting targets, performance management & monitoring and delivery on all set targets.
  • Promote high ethical and integrity standards and ensure the Ecobank Values are sustained and evident at the branch.
  • Drive/Champion & sustain the ongoing Ecobank transformation agenda & digitalization agenda).
  • Lead strategic initiatives as defined by the bank.

Relationship Manager

Ecobank Ghana Ltd
Accra
01.2012 - 05.2016
  • Developed and maintained relationships with new and existing clients while assisted them with banking activities such as opening accounts, depositing or transferring funds, updating account details and signing up for new services to guarantee five-star service for them.
  • Used effective sales strategies to convince clients to accept proposals, resulting in increase of more than USD1.8 million in new business per year.
  • Supported end-to-end credit management processes, submitted complete loan documentation and supported credit originations for credit compliance.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.

Relationship Manager

Ecobank Ghana Ltd
Kumasi
01.2006 - 12.2011
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Educated customers about digital product options and processed sign ups.
  • Managed portfolio of USD 26 million of Corporates and other high net worth clients with USD 11.8 million in total assets.
  • Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
  • Complied with established internal controls and policies.

Sales Officer

Standard Chartered Bank Ghana Ltd
Kumasi
07.2003 - 12.2005
  • Implemented initiatives to improve customer satisfaction and increase repeat business.
  • Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
  • Enhanced sales operations through development of new sales strategies, cross-selling techniques, cold calling techniques and customer follow-up to increase sales revenue.
  • Developed advanced product knowledge to share current information while generating and delivering on targets.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.

Quality Assurance Officer

Pioneer Food Cannery Ghana Ltd
Tema
10.2002 - 06.2003
  • Conducted evaluations to identify weak or non-compliant production techniques and identify problematic issues while promoting corrective methods.
  • Assured consistent quality of production by monitoring and supporting the production team to facilitate timely corrections or reworks.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Conducted data review and followed standard practices to find solutions.
  • Provided training to onboard new team members.

Quality Assurance Analyst (Intern)

Guinness Ghana Ltd
Kumasi
01.2001 - 09.2001
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Assisted with planning of quality assurance testing projects following functional specifications.
  • Carried out product sample analysis on production floor.
  • Assisted in tasting the finished product in the brewery vault
  • Worked independently on assignments involving varied and complex issues without direct supervision.

Education

Doctoral Student - Doctorate in Applied Leadership

Monarch Business School
Switzerland

International Executive MBA - International Business

Paris Graduate School of Management
France
01.2011

Bachelor of Science - Biochemistry

Kwame Nkrumah University of Science & Technology
Kumasi
06.2002

Senior Secondary Certificate - Science

Wesley Girls’ High School
Cape Coast
12.1996

Skills

  • Relationship building and management
  • Human resources knowledge
  • Business Development Expertise
  • Team Leadership
  • Risk Analysis
  • Cost and Budget Analysis
  • Revenue Generation
  • Proficient in MS Office

Accomplishments

  • Boosted branch revenue by USD 3.1 million from USD 2.13 million in 2016 to USD 5.27 million in 2019 by developing and deepening customer relationships / loyalty through incentive programs and offering financial advisory services.
  • Brought in more than 850 more customers from 2016 to 2019 by identifying preferences of key prospects and aligning services to meet them.
  • Resolved strategic and tactical issues impacting sales management and business operations bringing in an average of USD 14.4 million in monthly deposits.

Timeline

Branch Manager

Ecobank Ghana Ltd
06.2016 - Current

Relationship Manager

Ecobank Ghana Ltd
01.2012 - 05.2016

Relationship Manager

Ecobank Ghana Ltd
01.2006 - 12.2011

Sales Officer

Standard Chartered Bank Ghana Ltd
07.2003 - 12.2005

Quality Assurance Officer

Pioneer Food Cannery Ghana Ltd
10.2002 - 06.2003

Quality Assurance Analyst (Intern)

Guinness Ghana Ltd
01.2001 - 09.2001

Doctoral Student - Doctorate in Applied Leadership

Monarch Business School

International Executive MBA - International Business

Paris Graduate School of Management

Bachelor of Science - Biochemistry

Kwame Nkrumah University of Science & Technology

Senior Secondary Certificate - Science

Wesley Girls’ High School

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Veronica Ofosu-Kontoh