Veronica Amoah
Accra.Newtown
Summary
Dynamic professional with a proven track record at TLS Contact Company, enhancing customer experience and streamlining operations. Excelled in problem-solving and maintaining a positive attitude under pressure. Skilled in customer service and adept at leveraging advertising practices to meet organizational goals. Achieved significant improvements in volunteer satisfaction and efficiency at Youth Link Ghana.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Visa Application Agent
TLS Contact Company
04.2017 - Current
- Informed clients of policies and services
- Enroll Applicants Biometrics
- Process and Scan documents
- Goes on TELS
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Teaching Assistant,National Service
Ghana Institute Of Jornalism
09.2011 - 05.2015
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Supervised learning groups of students in classroom stations.
- Managed classroom behavior effectively by establishing clear expectations and consequences, ensuring a focused learning atmosphere.
- Assessed student progress with regular formative and summative evaluations, providing constructive feedback for growth.
- Promoted critical thinking skills in students by designing real-world problem-solving activities within the curriculum.
- Worked on team of [Number] teachers as part of school-in-school structure.
Volunteer Services Officer
Youth Link Ghana
11.2012 - 12.2014
- Collaborated with department heads to identify specific needs for volunteer support, leading to better resource allocation.
- Promoted a positive volunteer culture with regular recognition events and open communication channels.
- Increased overall satisfaction among volunteers by initiating regular surveys to gather feedback about their experiences.
- Reduced administrative burden by creating templates for common documents, such as volunteer orientation materials and job descriptions.
Education
Bachelor of Arts - Communication Studies In Journalism
Ghana Institute Of Journalism
Accra,Ghana05.2015
No Degree - General Arts
Hark Mount Sinai Senior High S Chool
Akropong Akwapem, Ghana09.2011
No Degree - Primary And J.H.S Level
Queens Mode School
Accra , Ghana04.2007
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Ability to work well under pressure and to meet assignment deadlines,
- Good knowledge of advertising practices
Certification
- Teleperformance Employee Privacy Training
- Security Annual Refresher Certification Training
- Health and Safety Certification Training
- Radio Production Training Certificate.{ DW Akademie}
- Certificate of National Service
- Bachelor Of Arts in Communication Studies. {Journalism}
- WASSCE certificate
- BECE certificates
Languages
English
Twi
GA Adamgbe
Hausa
Additional Information
Referees
Seli Serlomey
VAC Manager
TLS
TEL: 0202114424
W.O.1 ATTAH LAWER
Ghana Armed Force .5BN
CACI
P.O.BOX 278
Nima-Accra
TEL: 0243469489,0573735553
Rev Samuel Aiesdu
CACI, Kotobabi Assembly
Resident Pastor
TEL: 0200876913
Timeline
Visa Application Agent
TLS Contact Company
04.2017 - Current
Volunteer Services Officer
Youth Link Ghana
11.2012 - 12.2014
Teaching Assistant,National Service
Ghana Institute Of Jornalism
09.2011 - 05.2015
Bachelor of Arts - Communication Studies In Journalism
Ghana Institute Of Journalism
No Degree - General Arts
Hark Mount Sinai Senior High S Chool
No Degree - Primary And J.H.S Level
Queens Mode School
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