Veronica Aduamoah

• Streamlined operations by implementing efficient management strategies and processes.
• Enhanced company reputation through successful partnerships with key industry stakeholders.
• Identified growth opportunities and developed expansion plans, resulting in increased market share.
• Oversaw the development of new products, ensuring timely launches and positive customer feedback.
• Managed budgets and resources effectively to maximize profitability and sustainability.
• Conducted comprehensive market research, informing strategic decisions for optimal business growth potential.
• Mentored junior staff members, fostering professional growth and improved individual performance levels across the board.
• Handled crisis situations effectively by developing contingency plans and leading swift response actions when needed.
• Maintained compliance with industry regulations while successfully navigating complex legal matters.
• Drove revenue generation efforts through targeted sales strategies, maximizing results by leveraging existing client relationships.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
• Trained and guided team members to maintain high productivity and performance metrics.

General Duties

• Liaise with other departmental heads to ensure smooth coordination of workflow.
• Act as a liaison between Operational Staff and Management
• Establish and implement current and long-range goals, objectives, plans and policies for the general operations of the company (terminal and coldroom warehouse)
• leading role om selection, negotiation and finalization of agreements with customers including execution and maintenance of service level agreement.
• Ensure that all operational processes comply strictly with HSSE policies and procedures
• Constantly provide feedback to the CEO on the status of assigned task.

Supervisory Duties

• Assign duties to subordinates and team members and ensure achievement of high performance
• Carefully oversee the daily activities of subordinates to ensure that all tasks are performed properly and efficiently.
• Manage employee performance through regular appraisals and feedback to help employees improve their skills and identify loopholes for corrective measures.
• Take and be responsible for decision relating to the engagement of services of third parties that support the flow of operational work.
• Train staff on proper procedures to ensure strict compliance with regulations and SOPs.

External Relations

• Develop good and working relationship with Government agencies and partners or regulatory bodies such as GPHA, Customs, Preventive, MPS, ICUMS, State Warehouse etc
• Managing customer queries and complaints that are referred to my desk for enhance customer satisfaction.

• Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
• Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
• Oversea all Ports and Terminal Operations
• Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results
• Hired, trained and educated new employees to improve company performance and efficiency.
• Secured discounts from third-party logistics service providers to deliver substantial cost savings.

• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems and controls.
• Management of agency budget in coordination with the Executive Director.
• Development of individual program budgets
• Invoicing to funding sources, including calculation of completed units of service.
• Payroll management, including tabulation of accrued employee benefits.
• Disbursement of checks for agency expenses.
• Organization of fiscal documents.
• Regular meetings with Managing Director and clients
• Supervise and coach office manager on a weekly basis
• Manage functions.
• Attending meetings and reporting back to the Managing Director
• Overall Operational responsibilities of MTG including adherence to laid down procedures.
• Responsible for all staff welfare/training/procedures/disciplinary issue

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.