Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

VERMA POKUA APPIAH

KUMASI

Summary

Dynamic and results-driven sales, marketing, and administrative professional with over 17 years of experience in customer service, business operations, and strategic leadership. Adept at driving revenue growth, optimizing business processes, and building strong client relationships. Skilled in team leadership, problem-solving, and data-driven decision-making, with proficiency in Microsoft Office and digital marketing tools. Currently pursuing a Master's in Project Management to enhance expertise in strategic planning, risk management, and team performance. Passionate about leveraging expertise to enhance operational efficiency and customer satisfaction.

Professional administrative expert with strong organizational and communication skills. Adept at managing schedules, coordinating events, and handling confidential information. Known for effective team collaboration, reliability, and adaptability in dynamic environments. Skilled in Microsoft Office Suite, project management, and problem-solving.

Overview

20
20
years of professional experience

Work History

Sales, Marketing & Admin. Executive

Macaw Limited
01.2020 - Current
  • Spearhead sales and marketing initiatives, increasing market share and revenue growth
  • Develop and execute strategic business plans to enhance brand positioning and customer engagement
  • Manage key client relationships, driving customer satisfaction and loyalty
  • Manage day to day activities of the office

Sales Executive

Raybow International Hotel
01.2019 - 01.2020
  • Designed and implemented sales campaigns that boosted occupancy rates and revenue
  • Managed corporate partnerships and negotiated high-value contracts
  • Conducted performance analysis to enhance marketing efforts and improve service delivery

Administrator

A. Kannin Quarry Ltd
01.2010 - 01.2012
  • Managed office administration, personnel records, and compliance documentation
  • Supervised clerical teams, ensuring smooth workflow and efficiency
  • Addressed and resolved complex customer and supplier inquiries

Secretary to HOD Elec. Eng. Dept.

Kumasi Polytechnic
01.2009 - 01.2010
  • Provided administrative support, managed departmental correspondence, and scheduled meetings
  • Maintained accurate student records and assisted with academic processes

Customer Service Rep.

Tesco Stores, UK
01.2006 - 01.2009
  • Delivered exceptional customer service and managed high-volume retail transactions
  • Led team operations, ensuring service excellence and efficiency
  • Assisted in staff training and workflow optimization

Assistant Manager

Vival Travel & Tours, UK
01.2005 - 01.2006
  • Managed retail travel agency operations, overseeing bookings and financial transactions
  • Led a team in achieving sales targets while maintaining high customer satisfaction

Receptionist

Sunlight Limited, UK
01.2005 - 01.2006
  • Handled front desk responsibilities, including call management and visitor coordination
  • Managed meeting schedules, processed orders, and maintained office logistics

Education

Master of Science - Project Management

Kwame Nkrumah University of Science And Technology

Diploma - Airline & Travel Studies

Greenwich School of Management

B.A. - Social Science (Economics & Geography)

University of Cape Coast

S.S.C.E Certificate -

St. Monica’s Senior Secondary School
Asante Mampong
11.1999

Skills

  • Sales & Marketing Strategy Development
  • Business Administration & Operations Management
  • Customer Service & Relationship Management
  • Team Leadership & Performance Optimization
  • Digital Marketing & Brand Promotion
  • Data Analysis & Market Research
  • Negotiation & Contract Management
  • Microsoft Office Suite & CRM Tools

References

Kofi, Appiagyei Nsiah, Director, 0540469909, Macaw Ltd, Apowa, Takoradi

Timeline

Sales, Marketing & Admin. Executive

Macaw Limited
01.2020 - Current

Sales Executive

Raybow International Hotel
01.2019 - 01.2020

Administrator

A. Kannin Quarry Ltd
01.2010 - 01.2012

Secretary to HOD Elec. Eng. Dept.

Kumasi Polytechnic
01.2009 - 01.2010

Customer Service Rep.

Tesco Stores, UK
01.2006 - 01.2009

Assistant Manager

Vival Travel & Tours, UK
01.2005 - 01.2006

Receptionist

Sunlight Limited, UK
01.2005 - 01.2006

Diploma - Airline & Travel Studies

Greenwich School of Management

B.A. - Social Science (Economics & Geography)

University of Cape Coast

Master of Science - Project Management

Kwame Nkrumah University of Science And Technology

S.S.C.E Certificate -

St. Monica’s Senior Secondary School
VERMA POKUA APPIAH