Vera Yedu
Accra
Summary
Dynamic professional with extensive experience in management and customer service at Silver Shells Lifestyle Restaurant and Events. Proven track record in enhancing service standards and event coordination. Skilled in inventory management and health compliance, while fostering team collaboration and training. Adept at building strong client relationships and delivering exceptional results.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Wellness Supervisor & Acting Manager
Silver Shells Lifestyle Restaurant and Events
Accra
09.2023 - Current
- Fitness Model to brand
- Supervised daily restaurant operations and ensured high service standards.
- Created new strategies for improving customer service standards within the organization
- Trained and mentored team members in customer service and food handling.
- Coordinated event setups and maintained cleanliness in dining areas.
- Managed inventory levels and assisted with ordering supplies as needed.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Enforced health and safety regulations throughout restaurant operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Handled cash sales and rendered accounts as Cashier.
- Played role as a Fitness Coach and massage therapist.
- Negotiated with suppliers to secure cost-effective resources.
Music Logistics Manager
RolandGh Music Studios
Accra
07.2019 - 08.2023
- Managed logistics operations for music studio projects and events.
- Coordinated transportation schedules for equipment and personnel.
- Oversaw inventory control of music instruments and studio supplies.
- Implemented tracking systems for equipment usage and maintenance schedules.
- Worked collaboratively with customers and staff at various levels.
- Maintained high standards of internal and external customer service.
- Handled Cash and rendered accounts.
- Managed Human resource.
- Liazed with hospitality companies to provide them with live band during events.
Stitching Staff
Dignity DTRT
Accra
04.2018 - 11.2018
- Assisted team with daily operational tasks and workflow management.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Collaborated with colleagues to optimize inventory management processes.
- Provided support during training sessions for new staff members.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
Sales Representative
Enterprise Life Insurance
Accra
07.2017 - 02.2018
- Developed strong relationships with clients to understand their insurance needs.
- Educated customers about various life insurance products and services offered.
- Assisted clients in completing necessary paperwork for policy applications.
Education
Short Course - Media Studies
Doxa Open University
Dansoman -Accra, Ghana 01.2023 - 07.2023
NVTI - Cosmetology
Robert Aryee Memorial Institute
Mamprobi-Accra, Ghana 01.2019 - 07.2019
Ebenezer Senior High School
Dansoman -Accra, GhanaSkills
- Brand Influencing
- Management skills
- Customer service
- Event coordination
- Inventory management
- Health and safety compliance
- Fitness and Lifestyle Coaching
- Cosmetology and beauty skills
Languages
English
First Language
English
Proficient (C2)
C2
Fante
Intermediate (B1)
B1
References
References available upon request.
Timeline
Wellness Supervisor & Acting Manager
Silver Shells Lifestyle Restaurant and Events
09.2023 - Current
Short Course - Media Studies
Doxa Open University
01.2023 - 07.2023
Music Logistics Manager
RolandGh Music Studios
07.2019 - 08.2023
NVTI - Cosmetology
Robert Aryee Memorial Institute
01.2019 - 07.2019
Stitching Staff
Dignity DTRT
04.2018 - 11.2018
Sales Representative
Enterprise Life Insurance
07.2017 - 02.2018
Ebenezer Senior High School