VERA KYEI-OWARE
Spintex-Accra,Ghana
Summary
Efficient Secretary skilled in handling high-volume phone calls and managing complex schedules. Demonstrates professionalism and a personable approach in all communications. Proven ability to maintain organization and prioritize tasks effectively.
Organised administrative professional with professional appearance and communication skills. Focused on helping office meet demands with impeccably managed files, meetings and schedules.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Secretary
Acremore Real Estate Limited
Spintex, Greater Accra Region
11.2022 - 11.2024
- Scheduled appointments for executive management team.
- Streamlined office procedures to increase efficiency.
- Prioritised workload to meet tight deadlines.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Maximised team productivity by maintaining adequate levels of office supplies.
- Processed incoming and outgoing parcels and correspondence for staff.
- Operated multi-line phone systems, handling high volume of calls daily.
- Accepted dictation from staff and created professional documents from provided information.
- Scanned and uploaded documents into digital filing system.
- Drafted and distributed professional business letters and email correspondence.
- Received and placed telephone calls to clients and prospective clients.
Contact centre agent
e-Service Africa Limited
Labone, Greater Accra Region
03.2016 - 08.2020
- Streamlined contact centre processes for efficiency enhancement.
- Resolved complex customer queries, improved service quality.
- Handled irate customers to maintain company reputation.
- Managed high volume of customer calls, ensured customer satisfaction.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Handled customer queries focused on first-call resolution.
- Operated switchboard systems successfully to manage high call volumes.
Office administrative assistant
Unique Heritage Homes
Accra, Greater Accra Region
02.2014 - 01.2016
- Improved communication within team members with regular updates and notifications.
- Coordinated travel arrangements, ensuring seamless journey for staff members on business trips.
- Handled confidential documents with utmost discretion, maintaining privacy standards at all times.
- Enhanced customer satisfaction through timely query resolution.
- Arranged meetings with clients, fostering strong professional relationships.
- Operated office equipment efficiently, contributing to functional work environment.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Arranged filing systems for easy use and retrieval by personnel.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
- Wrote professional letters, emails and memoranda for business communication.
Customer sales representative
Tracy J
East Legon, Greater Accra Region
01.2013 - 02.2014
- Accepted card, cash and cheque payments in POS register system.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Prepared invoices for customers with large orders or special sales types.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Collected and processed payments.
Showroom sales assistant
Samsung Electroland
East Legon, Greater Accra Region
01.2019 - 12.2011
- Up-sold related products successfully whilst assisting customers with their main purchase.
- Assisted customers with their purchases which led to repeat business.
- Engaged with customers effectively; built long-lasting relationships increasing loyalty and return visits.
- Demonstrated products to potential buyers, leading to successful transactions.
Education
Diploma of Higher Education - Marketing
Accra Polytechnic
Accra, Greater Accra Region /2011 - /2013
WASSCE - Business
Pentecost Senior High School
Koforidua, Eastern Region 03.2007 - 06.2009
B.E.C.E - Basic Education
Datus Junior High School
Tema, Greater Accra Region 03.2004 - 04.2006
Skills
- Documentation accuracy
- Client services excellence
- Invoice processing knowledge
- Telephone protocol knowledge
- Office diplomacy
- Email correspondence
- Time management excellence
- Filing organisation
- Frontline receptionist
- Supply ordering capability
- Discretion handling
- Professional etiquette
- Administrative efficiency
- Accounting basics
- Familiarity with legal documents
- Social media marketing
- Bookkeeping
- Logistics management
- Database management
- Office administration
- MS Office
- Data confidentiality
- Project management tools
- Telephone manner
- Shorthand writing
- Shorthand
- Resilience under pressure
- Negotiation competency
- Diplomatic communication
- Digital filing
- Time efficiency
- Minutes drafting
Languages
English
Intermediate (B1)
Twi
Advanced (C1)
Timeline
Secretary
Acremore Real Estate Limited
11.2022 - 11.2024
Showroom sales assistant
Samsung Electroland
01.2019 - 12.2011
Contact centre agent
e-Service Africa Limited
03.2016 - 08.2020
Office administrative assistant
Unique Heritage Homes
02.2014 - 01.2016
Customer sales representative
Tracy J
01.2013 - 02.2014
WASSCE - Business
Pentecost Senior High School
03.2007 - 06.2009
B.E.C.E - Basic Education
Datus Junior High School
03.2004 - 04.2006
Diploma of Higher Education - Marketing
Accra Polytechnic
/2011 - /2013