VERA KWAKYE

Adepa Mmerepa Enterprise

01.2015 - Current

Handle customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Respond to customer requests for products, services, and company information.
Developed customer service policies and procedures to meet and exceed industry service standards.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Exhibit high energy and professionalism when dealing with clients and staff.
Calculate correct order totals, updated accounts, and maintained detailed records for inventory management.
Answer constant flow of customer calls with minimal wait times.
Answer customer telephone calls promptly to avoid on-hold wait times.
Issuing sales order and daily processing of orders.
Update account information to maintain customer records.
Handling administrative works.
Formally measure, analysis and report performance for strategic account.,
Compile customer forecast to fulfill customer's orders.
Responsible for order processing transactions accurately from order entry to the delivery commitment to customers.
Filling of documents.
Maintaining client records.
Receiving both cash and cheques from customers.
Maintaining monthly, weekly and daily report of transactions.
Balancing cash in the registered cash book.
Providing training and assistance to new joined support colleagues.