VERA APPIAH YEBOAH

• Enhanced departmental efficiency by implementing streamlined processes and resource allocation.
• Coordinated team efforts for successful project completion and goal achievement.
• Improved staff performance with targeted training and development programs.
• Provided strategic leadership, driving initiatives to optimize operational workflows.
• Fostered collaborative work environment, promoting teamwork and innovation.
• Enhanced communication within department by establishing regular briefings and updates.
• Supervised project timelines to meet deadlines and exceed expectations.
• Improved departmental productivity by addressing and resolving bottlenecks.
• Enhanced problem-solving capabilities with effective decision-making strategies.
• Streamlined internal processes for increased efficiency and improved communication among departments.
• Promoted a positive school climate by addressing behavioral issues proactively and implementing effective discipline policies.

Changed the measurement of Accruals from using one figure for all months to using previous paid bills as basis for accruals for a particular month.

Changed the format for Legal Provisions by developing a Legal Frame work which is now a policy guiding Legal Provisions in the Bank.

Made sure that Provisions were made according to IAS 37 accounting standard

Submitted monthly reports on time

• Entered data into FCUBS system as well as responding payments to both Internal and External Customers.
• Improved accuracy by cross-verifying data entries with source documents.
• Compiled information for reporting purposes, ensuring timely submission.
• Processed large volumes of data, contributing to efficient workflow.

Prepared and maintained Prepayment and Receivables Schedules and submitted monthly reports.

Assisted other schedule holders namely Inventory and PPE with their schedules to learn and support when

necessary.

Work on Customers Vat Clearance Certificate - VCC

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Vault Custodian managing eight Tellers and Teller Machine Custodian.

Pay out foreign remittances.

Back office duties such as ACH now CTS, Standing Instructions and responding to queries and other requests from customers.

Foreign Currency Teller

Performed diverse roles in the branch.

- Pay out foreign remittances.

- Systems administrator as well as ATM custodian.

- Personal banker opening all types of accounts and assisting customers with their complaints.

- Back office duties such as ACH now CTS, processing salaries and responding to queries and other requests from customers.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• E zwich operator.
• Passing entries and responding to standing orders.
• Assisted customers in their respective transactions, for instance identifying thumbprints and writing for illiterate customers

Assigned to pass entries for clearing and salaries for various organizations that had accounts with the bank.

Check balance and print statements for customers.

• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.