Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

VENESSA AKORFA FIAKA

ACCRA NORTH

Summary

Results-oriented business professional known for integrity and a strong work ethic. Proven Manager with a track record of leading high-performing teams, optimizing budget strategies, and implementing effective growth initiatives. Expertise in marketing to enhance brand visibility and drive significant outreach. Committed to continuous improvement and delivering exceptional results across all business functions.

Overview

16
16
years of professional experience

Work History

CEO

Empavel Enterprise
Accra
02.2022 - Current
  • Developed detailed event plans and timelines to ensure successful execution of events.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Created effective business plans to focus strategic decisions on long-term objectives.

HR and Office Manager

Virtual Security/Virtual InfoSec Africa Limited
Accra
09.2021 - 02.2022
  • Increased IT security expertise by recruiting 50% more team members for the FISOC project with Bank of Ghana.
  • Recruited and onboarded new staff, offering ongoing support for job functions.
  • Oversaw staff performance evaluations for the duration.
  • Directed organization for successful completion of the ISO audit.
  • Analyzed business performance data and forecasted business results for upper management.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Cluster Head

The Beige Bank
Accra
02.2014 - 08.2018
  • Devised and executed strategic plans for business growth across cluster branches.
  • Executed consistent expense reduction techniques, achieving a 30% drop in overall expenditure.
  • Maintained healthy financials, including positive balance sheet and revenue growth.
  • Managed operations, marketing, and sales for 7 to 11 branches with a staff of 325.
  • Counselled and retrained staff to enhance teamwork and leadership skills.
  • Optimized strategies and policies, leading to a 65% increase in customer base.
  • Ensured seamless coordination between HR and IT departments.

  • Monitored sales performance and market trends, providing strategic direction for growth opportunities.
  • Facilitated collaboration between different teams within the cluster to foster a culture of mutual respect and cooperation.

Branch Chief Executive

The Beige Bank
Accra
05.2013 - 02.2014
  • Fostered strong leadership and coaching through empowering team leads to engage in succession planning.
  • Enhanced bad loan portfolio ratio from 15.8% to 7% in four months.
  • Delivered comprehensive training to enhance customer service skills among team members.
  • Coordinated Market Storms for cluster branches to drive business development and growth, achieving a customer acquisition increase of 450 in 4 months.
  • Supervised 12 staff members directly in Operations and Marketing departments.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.

Relationship Manager

Access Bank Ghana Limited
Accra
04.2012 - 05.2013
  • Oversaw concerns diligently, ensuring prompt settlement of complaints.
  • Liaised with multiple departments to enhance communication flow.
  • Supervised high net worth client portfolios with a monthly increase of GHS380,000 in total liabilities.
  • Gathered client feedback to assess satisfaction during service delivery process.
  • Facilitated end-to-end credit management, ensuring thorough loan documentation.
  • Established and nurtured client relationships, ensuring high expertise levels.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Developed strategies to attract new customers while retaining existing ones.
  • Analyzed competitors and market trends to facilitate business growth.

Credit Monitoring and Control Officer

Intercontinental Bank Ghana Limited
Accra
10.2008 - 03.2010
  • Managed legal documentation for disbursement conditions.
  • Minimized fee discrepancies by ensuring correct department allocations.
  • Created insurance database to ensure all facilities were insured and reinsured before expiry
  • Improved loan portfolio post loan disbursement by monitoring accounts to ensure RMs were up to task and clients were honoring post disbursement conditions
  • Reduced post disbursement documentation errors to barest minimum by ensuring all conditions were honoured before disbursement
  • Collaborated with legal department to resolve disputes and manage litigation related to credit issues.
  • Evaluated business practices and loan procedures to assess risk and develop mitigation plans to protect business operations and assets.
  • Conducted detailed financial analyses to determine creditworthiness of potential and existing clients.

Education

MSc - Business Psychology

University of South Wales
UK
01.2021

MBA - Finance

Central University College
Accra, Ghana
01.2010

BSc - Biological Sciences

KNUST
Accra, Ghana
06.2003

SPHRi - Candidate

Professional Human Resources Centre

Skills

  • People management
  • Strategic Business Development
  • Team building
  • Customer Relationship Management
  • Strategic Leadership
  • Effective HR Strategy Development
  • Strategic Business Negotiations
  • Analytical Problem Solving
  • Customer Engagement
  • Financial Credit Evaluation

Accomplishments

  • Spearheaded SCB's Loan Scheme with Volta River Authority (VRA)
  • Commendation from CEO on good management and achieving set target
  • Signed on Beige Capital S& L to National Lotteries Authority Fast Credit and Fast pay platforms
  • Managed between 7 and 11 branches of a financial institution and was adjudged one of the top 5 Cluster heads to achieve over 90% of set target with liability portfolio GHS 7.8m in 2017

References

References available upon request.

Timeline

CEO

Empavel Enterprise
02.2022 - Current

HR and Office Manager

Virtual Security/Virtual InfoSec Africa Limited
09.2021 - 02.2022

Cluster Head

The Beige Bank
02.2014 - 08.2018

Branch Chief Executive

The Beige Bank
05.2013 - 02.2014

Relationship Manager

Access Bank Ghana Limited
04.2012 - 05.2013

Credit Monitoring and Control Officer

Intercontinental Bank Ghana Limited
10.2008 - 03.2010

MSc - Business Psychology

University of South Wales

MBA - Finance

Central University College

BSc - Biological Sciences

KNUST

SPHRi - Candidate

Professional Human Resources Centre

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VENESSA AKORFA FIAKA